Receptionist/ Clerical Officer

NHS; Wrexham; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Disability Confident Employer

Family-friendly policies

Work-life balance

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales invites applications for a part-time Clerical Officer in the IV Suite at Wrexham Maelor Hospital. This 18.75 hour role works on a rolling two-week rota from 8.30am to 4.40pm, Mon-Fri, delivering frontline reception and clerical support to the department.

You will greet patients, manage appointments, update records, and ensure smooth patient journeys.

Qualifications

• Maths/English GCSE or equivalent required.
• NVQ 2 in Administration, NVQ in Customer Service or ECDL preferred.
• Experience with clerical/office reception duties and patient administration.

Responsibilities

• Provide a friendly, front of house reception service to staff and patients.
• Arrange appointments and process outpatient clinic outcomes to support patient journeys.
• Update patient records accurately and handle filing and dispatch of case notes.
• Input data onto relevant databases and collate data for clinical audits.
• Print, distribute clinic lists and liaise with nursing and medical teams.
• Maintain confidentiality and follow departmental standards at all times.

Skills

IT Skills

Welsh speaking

WPAS Case note tracking

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration NVQ in Customer Service ECDL

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

Are you looking for an interesting clerical role and to work in a niche environment? Then this may be the position for you.

We have an exciting opportunity for a candidate to join the team within the IV Suite at the Wrexham Maelor Hospital. The Clerical Officer role is a 18.75 hr post working alongside 2 other team members on a rolling 2 week rota. This is to provide clerical support to the department between the hours of 8.30am-4.40pm Monday through to Friday.

The Clerical Officer(s) will provide a Front of house service, greeting patients on their arrival to the department and supporting the patient journey runs as smoothly as possible. This will include arranging appointments and processing the outcomes of the outpatient clinics, ensuring patient records are updated accurately, receiving and dispatching of patient case notes, along with other duties to ensure that the department meets all the patient’s needs.

You should have excellent IT, communication and clerical skills, be well organised with a meticulous approach to work and attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.

Welsh language Skills need to be learnt when appointed to the post.

Main duties of the job

To ensure confidentiality is maintained at all times.

Provide a friendly and comprehensive reception service to all staff and patients visiting the department.

Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.

To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.

Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives.

Deal courteously with telephone calls and enquires and relay messages in an efficient manner as service standard, processing urgent referrals.

Assist with general clerical duties, including distributing incoming mail.

To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.

To collate and distribute clinic lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to clinic lists. This may include the booking of emergencies.

Print and distribute clinic lists in a timely manner.

Liaise with the nursing and medical teams within the department, to help maintain patient flow.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

Person specification

Qualifications

• Maths/English GCSE or equivalent
• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment
• Previous experience working within the health care sector General experience of administration functions

Skills

• IT Skills
• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records
• Welsh speaking

Knowledge

• Knowledge of data protection and patient confidentiality

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills need to be learnt when appointed to the post