Homelessness Services Advocate

The Cumbria County Council; Penrith; On-site; GBP 42,000 - 43,000; Full time

Benefits offered by this job

Competitive pension

Enhanced annual leave

Perks & discounts

Job summary

Westmorland and Furness Council is seeking a Homelessness Service Officer in Penrith to join the Housing Team. The role focuses on delivering robust homelessness services, offering advice and support to customers, and working with partners to safeguard vulnerable people.

You will be part of a flexible, responsive team committed to high-quality outcomes. The post requires experience in homelessness advice, strong case management skills, and the ability to work with statutory and non-statutory

Qualifications

• Experience in housing services or similar frontline customer-facing role.
• Excellent communication and organisational skills.
• Experience giving homelessness advice and support.
• Experience working in partnership with statutory and non-statutory agencies.
• Candidates should reference selection criteria in their application.

Responsibilities

• Deliver a robust homelessness service for vulnerable individuals and families.
• Provide homelessness advice and support to customers.
• Coordinate day-to-day service delivery and work with partners.
• Support colleagues in the Homelessness Service and work to meet targets.

Skills

Customer service

Communication skills

Organisational skills

Team player

Partnership working

Job description

Westmorland and Furness Council is seeking a Homelessness Service Officer in Penrith to join the Housing Team. The role focuses on delivering robust homelessness services, offering advice and support to customers, and working with partners to safeguard vulnerable people.

You will be part of a flexible, responsive team committed to high-quality outcomes. The post requires experience in homelessness advice, strong case management skills, and the ability to work with statutory and non-statutory