Homelessness Service Officer

Westmorland and Furness Council; Penrith; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Westmorland and Furness Council is seeking a proactive Homelessness Service Officer to join the Housing Team in Penrith. You will support vulnerable individuals and families, delivering accurate homelessness advice and a practical housing service.

With a flexible, customer-focused approach, you will work with colleagues and partners to provide robust support, coordinate day-to-day service delivery, and travel across the area to attend visits and meetings as required. DBS checks apply.

Qualifications

• Experience in homelessness advice and support.
• Knowledge of homelessness legislation.
• Robust case management experience.
• Experience working in housing services or a customer-facing front line service.
• Ability to travel around the area for visits and meetings.

Responsabilités

• Provide homelessness advice and support to customers.
• Collaborate with Homelessness Service and partners to deliver a robust homelessness service.
• Coordinate day-to-day service delivery and multi-task at pace.

Connaissances

Go-getter

Flexible attitude

Solution focused

Excellent communication skills

Organised

Co-ordination

Multitasking

Team player

Outils

Driving licence

Description du poste

Following a restructure of our Housing Team we have created some new and exciting opportunities. If you are a go getter and enjoy working with and supporting customers, this could be the place for you.

We have an excellent opportunity for a motivated candidate to apply for the role of Homelessness Service Officer, within Communities, Place and Economy. We are looking for someone with a flexible attitude to the work and who is solution focused in their approach.

The role will be varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent advice and assistance.

The role requires the successful applicant to work with other colleagues in our Homelessness Service and with key partners to deliver a robust homelessness service that provides support to vulnerable individuals and families at risk of or experiencing homelessness.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

The successful candidate will be a team player ideally with experience in working within housing services or a similar customer focussed front line service. If you are super organised with excellent communication skills and can coordinate day to day service delivery, multitask and work at pace we'd love to hear from you.

The successful candidate must have some experience of providing homelessness advice and support, technical expertise in respect of homelessness legislation and robust case management experience.

Experience of working in partnership with statutory and non-statutory agencies in a customer-focused environment in the housing sector is essential.

Whilst this role is based in Penrith you must have the ability to travel efficiently around the area to conduct visits and attend meetings where necessary. A full UK driving licence and access to a car would be advantageous.

Interview date: w/c 23rd November 2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at .

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit:

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a enhanced DBS check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.