Accommodation Support Officer - WMF3195i

The Cumbria County Council; Penrith; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Discount schemes

Job summary

Westmorland and Furness Council is seeking an Accommodation Support Officer to join the Homelessness Service Team in Penrith. You will deliver housing-related support to individuals in temporary accommodation, empower customers, and work with partners to provide comprehensive homelessness services.

The ideal candidate has experience with homelessness or related fields, a flexible, solution-focused approach, and strong organisational and communication skills.

Qualifications

• Experience of working with homeless or socially excluded people.
• Experience working in housing services or in partnership with statutory and non-statutory agencies is advantageous.
• Flexible and solution-focused attitude to work.

Responsibilities

• Deliver housing-related support to individuals in temporary accommodation.
• Collaborate with partners to deliver a robust homelessness service.
• Be a proactive team player, coordinating day-to-day service delivery and ensuring customer-focused support.

Skills

Team player

Organisation

Communication skills

Multitasking

Coordination

Job description

Job reference REQ00000020497 Date posted 26/10/2026 Application closing date 08/11/2026 Location PENRITH Salary £35,570 - £36,581 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

INTERNAL ONLY

Location: Penrith, Voreda House
Contract Type: Permanent

Hours: 37 per week

About this opportunity

We have an exciting opportunity to join the Homelessness Service Team as Accommodation Support Officer within Communities, Place and Economy

We are looking for someone with a flexible attitude to the work and be solution focused in their approach. You will deliver housing related support to individuals who have experienced homelessness and are in our temporary accommodation units. Your role will be empowering, varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent support, advice and assistance. Our Homelessness Team are lucky to say we start each day knowing we can make a difference to local people.

The successful candidate must have experience of working with homeless & or other socially excluded people or be able to demonstrate equivalent skills and ability within their current role. Experience of working in partnership with statutory and non-statutory agencies in a customer-focused environment in the housing sector or related field would be advantageous.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

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The role requires the successful applicant to work with other colleagues in our Homelessness Service and with key partners to deliver a robust homelessness service that provides support to vulnerable individuals and families at risk of or experiencing homelessness.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

Who we are looking for…

The successful candidate will be a team player ideally with experience in working within housing services or a similar customer focussed front line service. If you are super organised with excellent communication skills and can coordinate day to day service delivery, multitask and work at pace we’d love to hear from you.

The successful candidate must have some experience of providing practical advice and support in a housing related role,

Applicants are strongly advised to use the criteria in the post specification as sub-headings in their application to make it clear how they meet each of the selection criteria.

The role is based in Penrith, Voreda House, you must have the ability to travel efficiently around the area to conduct visits to our temporary accommodation units and liaise with contractors where necessary. A full UK driving licence and access to a car would be advantageous.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a enhanced DBS check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.