Homelessness Service Officer - WMF3194e

The Methodist Church in Britain; West Rainton; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discount schemes

Zusammenfassung

Westmorland and Furness Council is seeking a motivated homelessness advisor in the Housing Team. The permanent role focuses on giving advice and support to customers at risk of or experiencing homelessness, with delivery through partner agencies and robust case management.

The post requires knowledge of homelessness legislation, excellent communication, and an organised, solution-focused approach. Travel across the area is expected; a DBS check is required, and a driving licence or car is

Qualifikationen

• Some experience of providing homelessness advice and support
• Robust case management experience
• Experience of working in partnership with agencies in a customer-focused housing environment

Aufgaben

• Deliver a robust homelessness service that gives advice and assistance to customers
• Support vulnerable individuals and families at risk of or experiencing homelessness
• Work with colleagues in the Homelessness Service and key partners
• Manage cases through robust case management
• Apply technical knowledge of homelessness legislation
• Coordinate day-to-day service delivery
• Carry out visits and attend meetings across the area

Kenntnisse

Homelessness legislation

Case management

Partnership working

Communication skills

Organised and solution-focused

Jobbeschreibung

This permanent role sits in the Homelessness Service of the Housing Team, which has been restructured within Communities, Place and Economy at Westmorland and Furness Council. The job centres on advice and support for vulnerable individuals and families at risk of or experiencing homelessness, delivered with partner agencies. Regular travel for visits and meetings is part of the role, so a driving licence and car are advantageous. An enhanced DBS check is required and the post needs prior homelessness advice experience and knowledge of the legislation.

What the job involves

• Deliver a robust homelessness service that gives advice and assistance to customers
• Support vulnerable individuals and families at risk of or experiencing homelessness
• Work with colleagues in the Homelessness Service and key partners
• Manage cases through robust case management
• Apply technical knowledge of homelessness legislation
• Coordinate day-to-day service delivery
• Carry out visits and attend meetings across the area

What’s required

Experience

• Some experience of providing homelessness advice and support
• Robust case management experience
• Experience of working in partnership with statutory and non-statutory agencies in a customer-focused housing environment

Skills & knowledge

• Technical expertise in homelessness legislation
• Excellent communication skills
• Ability to coordinate day-to-day service delivery and multitask at pace
• Organised and solution-focused approach

Checks & eligibility

• Enhanced DBS check

Other

• Team player with a flexible attitude to the work
• Travel efficiently around the area for visits and meetings

Nice to have

• Experience in housing services or a similar customer-focused front-line service
• Full UK driving licence
• Access to a car

What’s offered

• Competitive pension scheme
• Enhanced annual leave allowance
• Various perks and discount schemes