Homelessness Service Officer - WMF3194e

The Cumbria County Council; Penrith; Sur place; GBP 42 000 - 43 000; Plein temps

Avantages offerts par ce poste

Competitive pension

Enhanced annual leave

Perks & discounts

Résumé du poste

Westmorland and Furness Council is seeking a Homelessness Service Officer in Penrith to join the Housing Team. The role focuses on delivering robust homelessness services, offering advice and support to customers, and working with partners to safeguard vulnerable people.

You will be part of a flexible, responsive team committed to high-quality outcomes. The post requires experience in homelessness advice, strong case management skills, and the ability to work with statutory and non-statutory

Qualifications

• Experience in housing services or similar frontline customer-facing role.
• Excellent communication and organisational skills.
• Experience giving homelessness advice and support.
• Experience working in partnership with statutory and non-statutory agencies.
• Candidates should reference selection criteria in their application.

Responsabilités

• Deliver a robust homelessness service for vulnerable individuals and families.
• Provide homelessness advice and support to customers.
• Coordinate day-to-day service delivery and work with partners.
• Support colleagues in the Homelessness Service and work to meet targets.

Connaissances

Customer service

Communication skills

Organisational skills

Team player

Partnership working

Description du poste

Job reference REQ00000020495 Date posted 23/10/2026 Application closing date 15/11/2026 Location PENRITH Salary £42,123 - £43,149 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Location: Voreda House, Penrith

Contract Type: Permanent

Hours: 37 per week

About this opportunity

Following a restructure of our Housing Team we have created some new and exciting opportunities. If you are a go getter and enjoy working with and supporting customers, this could be the place for you.

We have an excellent opportunity for a motivated candidate to apply for the role of Homelessness Service Officer, within Communities, Place and Economy.We are looking for someone with a flexible attitude to the work and who is solution focused in their approach.

The role will be varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent advice and assistance.

The role requires the successful applicant to work with other colleagues in our Homelessness Service and with key partners to deliver a robust homelessness service that provides support to vulnerable individuals and families at risk of or experiencing homelessness.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

Who we are looking for…

The successful candidate will be a team player ideally with experience in working within housing services or a similar customer focussed front line service. If you are super organised with excellent communication skills and can coordinate day to day service delivery, multitask and work at pace we’d love to hear from you.

The successful candidate must have some experience of providing homelessness advice and support, technical expertise in respect of homelessness legislation and robust case management experience.

Experience of working in partnership with statutory and non-statutory agencies in a customer-focused environment in the housing sector is essential.

Applicants are strongly advised to use the criteria in the post specification as sub-headings in their application to make it clear how they meet each of the selection criteria.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Whilst this role is based in Penrith you must have the ability to travel efficiently around the area to conduct visits and attend meetings where necessary. A full UK driving licence and access to a car would be advantageous.

Application and Interview information

Closing date: 15 th November 2026

Interview date: w/c 23 rd November 2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [e-mail] .

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Our Approach to Recruitment | Careers

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a enhanced DBS check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.