Homelessness Prevention Advisor

Derby City Council; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Local government pension scheme

Employee health initiatives

Green travel options

Job summary

Derby Homes is seeking an enthusiastic Housing Options advisor to deliver high-quality, customer-focused advice to vulnerable families and single people in Derby who are homeless or threatened with homelessness. You will manage a caseload and aim to prevent homelessness wherever possible, making decisions within a legal framework.

The role requires eye for detail, strong interpersonal and negotiation skills, and the ability to work intensively in a demanding area.

Qualifications

• Provide frontline advice to customers in housing options, with focus on homelessness prevention.
• Strong interpersonal and negotiation skills to work with customers and colleagues.
• Ability to assess individual circumstances and negotiate outcomes within a legal framework.

Responsibilities

• Provide front-line advice to customers who are homeless or threatened with homelessness.
• Manage a caseload and work to prevent homelessness wherever possible.
• Assess situations with efficiency and precision within a legal framework.
• Collaborate with colleagues and customers to ensure high-quality service.

Job description

Derby Homes is seeking an enthusiastic Housing Options advisor to deliver high-quality, customer-focused advice to vulnerable families and single people in Derby who are homeless or threatened with homelessness. You will manage a caseload and aim to prevent homelessness wherever possible, making decisions within a legal framework.

The role requires eye for detail, strong interpersonal and negotiation skills, and the ability to work intensively in a demanding area.