Housing Options Advisor

Pharmacyupdate; Corby; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Pharmacyupdate is seeking a Housing Options Advisor in Northamptonshire. You will assess housing needs, provide tailored advice and help secure suitable accommodation, supporting individuals and families at risk of homelessness.

Working with landlords, letting agents and partner organisations, you will prevent homelessness, coordinate referrals and deliver a fair, confidential and customer-focused service in a hybrid office-based role (4 days in office, 1 day working from home).

Qualifications

• Experience in housing advice, homelessness prevention or housing options.
• Knowledge of homelessness legislation and prevention approaches.
• Ability to build relationships with customers and agencies.

Responsibilities

• Provide housing advice, initial assessments and triage for people who are homeless or at risk of homelessness.
• Identify and take action to prevent eviction and homelessness, providing timely advice and appropriate referrals.
• Manage a varied caseload, ensuring decisions and interventions comply with relevant homelessness legislation and statutory guidance.
• Liaise with landlords, letting agents, family members and external agencies to identify suitable housing solutions.
• Work collaboratively with multi‑agency partners to coordinate support for vulnerable individuals and families.
• Deliver a professional, empathetic and customer-focused service, particularly when dealing with complex or urgent housing situations.

Skills

Housing advice

Stakeholder engagement

Case management

Job description

Location: Northamptonshire
Sector: Housing & Homelessness
Hours: 37.5 per week - 4 days office, 1 day WFH

The Role

As a Housing Options Advisor, you will be a key point of contact for individuals and families experiencing housing difficulties. You will assess housing needs, identify risks, provide tailored advice and develop practical solutions to help people secure suitable accommodation.

Working collaboratively with landlords, letting agents, support services and partner organisations, you will help prevent homelessness, reduce the need for temporary accommodation and achieve positive outcomes for customers.

Key Responsibilities

• Provide housing advice, initial assessments and triage for people who are homeless or at risk of homelessness.
• Identify and take action to prevent eviction and homelessness, providing timely advice and appropriate referrals.
• Manage a varied caseload, ensuring decisions and interventions comply with relevant homelessness legislation and statutory guidance.
• Liaise with landlords, letting agents, family members and external agencies to identify suitable housing solutions.
• Work collaboratively with multi‑agency partners to coordinate support for vulnerable individuals and families.
• Deliver a professional, empathetic and customer-focused service, particularly when dealing with complex or urgent housing situations.

About You

We are looking for someone who:

• Has experience in housing advice, homelessness prevention, housing options or a related support service.
• Understands homelessness legislation, housing assessments and homelessness prevention approaches.
• Can build effective relationships with customers, landlords and partner agencies.
• Understands safeguarding, confidentiality and the importance of delivering fair and inclusive services.