Homelessness Advisor

Octave Recruitment Ltd; East Midlands; On-site; GBP 17,000 - 24,000; Full time

Job summary

Octave Recruitment Ltd invites applications for an experienced Homelessness Advisor to join a busy housing service in Derby. You will assess applications and provide guidance to individuals facing homelessness, navigating challenging housing situations with care.

Role requires prior homelessness or housing advice experience, strong communication, and the ability to manage a demanding workload. Immediate start and a 3+ month contract are available, with a focus on compassionate, professional

Qualifications

• Experience in homelessness services or housing advice is required.
• Knowledge of homelessness legislation and procedures.
• Strong written and verbal communication skills.
• Ability to manage a busy workload and prioritise tasks.
• Calm, empathetic and professional when supporting vulnerable customers.

Responsibilities

• Assess and support individuals who are homeless or threatened with homelessness.
• Process homelessness applications and respond to housing enquiries.
• Apply relevant homelessness legislation, policies and procedures.
• Handle Home Office discontinuation notices, particularly in private rented sector.
• Manage a busy caseload while handling high volumes of calls and emails.
• Explain complex decisions clearly, sensitively and professionally.

Skills

Experience in homelessness services

Understanding of homelessness laws

Excellent communication

workload management

Empathetic approach

Job description

We are looking for an experienced Homelessness Advisor to join a busy housing service in Derby. This is an excellent opportunity for someone with a background in homelessness prevention or housing advice who is passionate about supporting people facing housing difficulties.

You will work directly with individuals who are homeless or at risk of homelessness, providing advice, assessing applications and helping customers navigate challenging housing situations.

Location: Derby, DE1 2FT. Pay Rate: £15.08 per hour. Hours: 37 hours per week, Monday to Friday. Contract: 3 months+, with an immediate start preferred.

Key Responsibilities

• Assess and support individuals who are homeless or threatened with homelessness.
• Process homelessness applications and respond to housing enquiries.
• Apply relevant homelessness legislation, policies and procedures.
• Handle Home Office discontinuation notices, particularly those relating to the private rented sector.
• Manage a busy caseload while responding to a high volume of calls and emails.
• Communicate complex or difficult decisions clearly, sensitively and professionally.

About You

• Previous experience working within homelessness services, housing advice or a similar housing role.
• An understanding of homelessness legislation and relevant procedures.
• Excellent written and verbal communication skills.
• The ability to manage a busy workload and prioritise competing demands.
• Confidence handling sensitive conversations and challenging situations.
• A calm, empathetic and professional approach when supporting vulnerable customers.