Homelessness Advisor

Derby City Council; East Midlands; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Local government pension scheme

Employee health initiatives

Green travel options

Descrizione del lavoro

Derby Homes is seeking an enthusiastic Housing Options advisor to deliver high-quality, customer-focused advice to vulnerable families and single people in Derby who are homeless or threatened with homelessness. You will manage a caseload and aim to prevent homelessness wherever possible, making decisions within a legal framework.

The role requires eye for detail, strong interpersonal and negotiation skills, and the ability to work intensively in a demanding area.

Competenze

• Provide frontline advice to customers in housing options, with focus on homelessness prevention.
• Strong interpersonal and negotiation skills to work with customers and colleagues.
• Ability to assess individual circumstances and negotiate outcomes within a legal framework.

Mansioni

• Provide front-line advice to customers who are homeless or threatened with homelessness.
• Manage a caseload and work to prevent homelessness wherever possible.
• Assess situations with efficiency and precision within a legal framework.
• Collaborate with colleagues and customers to ensure high-quality service.

Descrizione del lavoro

Job description

Organisation: Derby Homes

37 hours per week

Permanent

Home/Office and visiting properties/customers

An exciting opportunity has arisen within Housing Options to be part of a team that provides high quality, customer focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness.

You will be providing a front-line advice service to customers, managing a caseload of your own with an aim to prevent homelessness wherever possible. This is a demanding role where you will need to assess individual situations with efficiency and precision. An investigative approach will be essential to probe and understand everyone’s set of circumstances, making decisions within a legal framework.

You will need to have an eye for detail, strong interpersonal and negotiation skills to work closely with colleagues and customers ensuring a high-quality customer service is delivered.

We are seeking an enthusiastic person who is able to work intensively within a demanding area of work.

Knowledge of relevant housing legislation including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017 is desirable.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

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