Homecare Customer Experience Lead (Travel-Ready)

Abri; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading homecare provider is seeking a Homecare Customer Lead to join their Bracknell team. The role involves engaging with customers to enhance satisfaction and address complaints. Successful candidates will have excellent communication skills, confidence in managing challenging interactions, and a drive to innovate for better service outcomes. This fixed-term position offers a chance to be part of a team dedicated to delivering quality customer experiences. Flexibility and travel may occasionally be required.

Qualifications

• Able to engage confidently with customers and manage difficult conversations.
• Proficient in identifying and investigating trends in customer complaints.
• Experienced in creating positive outcomes through effective communication.

Responsibilities

• Increase customer satisfaction by addressing issues effectively.
• Engage with customers through various communication methods.
• Propose ideas and innovations to enhance customer service.

Skills

Excellent communication skills

Assertiveness

Trend analysis

Customer engagement

Job description

A leading homecare provider is seeking a Homecare Customer Lead to join their Bracknell team. The role involves engaging with customers to enhance satisfaction and address complaints. Successful candidates will have excellent communication skills, confidence in managing challenging interactions, and a drive to innovate for better service outcomes. This fixed-term position offers a chance to be part of a team dedicated to delivering quality customer experiences. Flexibility and travel may occasionally be required.