Home Ownership Specialist x3

clarionhg; Norwich; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Clarion Housing Group in Norwich is seeking three Home Ownership Specialists to join our Home Ownership Directorate. You will manage a varied caseload of home ownership enquiries and transactions, delivering a professional, accurate service while ensuring compliance with legislation and policy.

This role requires strong analytical skills, experience in leasehold management, and the ability to review leases and related documentation.

Qualifications

• Proven experience in housing or property management.
• Strong knowledge of leasehold management and relevant legislation.
• Experience reviewing and interpreting leases and policy documentation.
• Excellent customer service, written communication and stakeholder management skills.

Responsibilities

• Deliver a compliant, customer-focused service to homeowners and manage a varied caseload.
• Review leases, legislation and policy to make balanced, evidence-based decisions.
• Collaborate with internal teams and external stakeholders to improve processes and outcomes.

Skills

Housing experience

Leasehold management

Stakeholder management

Customer service

Attention to detail

Organizational skills

Problem solving

Collaboration

Tools

Microsoft Office

Job description

Location: Hybrid/Reed House, Norwich

Salary: £33,239 - £38,514 per annum

Hours: 36 per week

Contract Type: x3 Permanent

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey. We're seeking three Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of the team, you'll play a key role in delivering a compliant, customer focused service to our homeowners. You'll manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You'll be confident reviewing complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions. You'll also be comfortable handling sensitive or challenging enquiries, communicating decisions clearly and professionally, taking ownership of cases through to resolution.

Working collaboratively with internal colleagues and external stakeholders, you'll help deliver positive outcomes for customers while contributing to the continuous improvement of our services and processes.

We're looking for someone with experience in home ownership and leasehold management including knowledge of Section 20 consultations, homeowner permissions, managing solicitor's enquiries and lease extensions. You'll be experienced in case management, housing or property management and can work independently, managing competing priorities and maintain a high level of accuracy and attention to detail. Experience using Microsoft Office packages is essential.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication and stakeholder management skills
• Ability to investigate complex or nonstandard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy and complianceStrong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Thursday 29th October 2026 at midnight.

Interviews will be held week commencing w/c 16th November 2026.

We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period of which can be between 8 -12 weeks, then 1- 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.