Neighbourhood Response Officer

Clarion Housing Group; Borehamwood; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

Clarion Housing Group is seeking a confident Neighbourhood Response Officer to manage properties across local regions. You will conduct visits, arrange sign-ups and investigate tenancy breaches, in a role that blends on-site and remote work.

You’ll work with internal teams, external agencies and residents to keep estates clean, safe and well-maintained, while developing community facilities and local events as part of a broader neighbourhood plan.

Qualifications

• Eligible to work in the UK.
• Experience in neighbourhood or housing management is desirable.
• Strong communication and customer service skills.
• Willingness to travel across regions as required.

Responsibilities

• Carry out neighbourhood management of properties in local regions.
• Complete customer visits, viewings and sign-up appointments.
• Identify and investigate tenancy breaches and anti-social behaviour.
• Collaborate with teams, agencies and residents to improve estates.

Skills

Neighbourhood management

Customer service

Communication

Travel for work

Job description

Salary: £39,408 to £45,969 per annum Location: Borehamwood, Oaks Court - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/Fixed term contract until 31st March 2027

We’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the local regions.

You’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.

We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance.

You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

Salaries are just the starting point.

Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Thursday 8th October 2026 at midnight. Applicants must have the ability to travel across regions as required.

This is a hybrid role based at our Oaks Court office in Borehamwood. You'll split your time between working out on site, from home and the office, specific days can be agreed with your line manager.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives.

We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes.

In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.