Home Ownership Specialist x3

Clarion Housing Group; Norwich; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Clarion Housing Group in Norwich is seeking three Home Ownership Specialists to join our Home Ownership Directorate. You will manage a varied caseload of home ownership enquiries and transactions, ensuring a professional, compliant and high-quality service to homeowners.

The role requires strong analytical, decision-making and stakeholder management skills within a hybrid working model. Applicants should have proven experience in housing or property management, knowledge of leasehold

Qualifications

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication and stakeholder management skills
• Ability to investigate complex or nonstandard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy and compliance
• Strong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

Responsibilities

• Deliver a compliant, customer focused service to homeowners
• Manage a varied caseload of home ownership enquiries and transactions
• Ensure customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements
• Review complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions
• Collaborate with internal colleagues and external stakeholders
• Deliver positive outcomes for customers while contributing to continuous improvement
• Work independently, managing competing priorities and accuracy

Skills

Analytical skills

Decision making

Communication

Stakeholder management

Organisation

Attention to detail

Prioritisation

Team collaboration

Tools

MS Office

Job description

Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: x3 Permanent

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey. We're seeking three Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of the team, you'll play a key role in delivering a compliant, customer focused service to our homeowners. You'll manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You'll be confident reviewing complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions. You'll also be comfortable handling sensitive or challenging enquiries, communicating decisions clearly and professionally, taking ownership of cases through to resolution.

Working collaboratively with internal colleagues and external stakeholders, you'll help deliver positive outcomes for customers while contributing to the continuous improvement of our services and processes.

We're looking for someone with experience in home ownership and leasehold management including knowledge of Section 20 consultations, homeowner permissions, managing solicitor's enquiries and lease extensions. You'll be experienced in case management, housing or property management and can work independently, managing competing priorities and maintain a high level of accuracy and attention to detail. Experience using Microsoft Office packages is essential.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication and stakeholder management skills
• Ability to investigate complex or nonstandard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy and complianceStrong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

Closing Date: Thursday 29th October 2026 at midnight.

Interviews will be held week commencing w/c 16th November 2026.

We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully.

At Clarion Housing Group, we support the responsible use of AI.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period of which can be between 8 -12 weeks, then 1- 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.