Home Field Technical Lead — Claims & Field Coaching

Aviva; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance company in the UK is seeking a Home Field Technical Lead who will provide day-to-day leadership for the Home Field team. The ideal candidate will have strong technical knowledge in home claims, coaching experience, and effective communication skills. This position involves managing customer service and claims costs and requires mobility across the UK. A company car is provided along with a competitive salary and benefits including a bonus opportunity and a pension scheme.

Benefits

Company Car

Bonus opportunity - 10% of annual salary

Generous pension scheme - up to 14% contributions

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive parental and carer's leave policies

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Strong Building Technical knowledge with a focus on customer service.
• Experience in coaching and performance improvement.
• Ability to handle claims up to £50k.

Responsibilities

• Lead the Home Field Team and manage technical matters.
• Ensure accountability for customer service and cost control.
• Spend time in the field with the team while working from home.

Skills

Strong Technical knowledge relating to Home Claims fundamentals

Proficient understanding of claims handling

Coaching experience

Customer Focused communication skills

Certifications like Cert CII/Dip CII, BDMA

Education

Cert CII/Dip CII or equivalent

Job description

A leading insurance company in the UK is seeking a Home Field Technical Lead who will provide day-to-day leadership for the Home Field team. The ideal candidate will have strong technical knowledge in home claims, coaching experience, and effective communication skills. This position involves managing customer service and claims costs and requires mobility across the UK. A company car is provided along with a competitive salary and benefits including a bonus opportunity and a pension scheme.