Home Delivery Technician & Team Coach (7.5t Driver)

John Lewis Partnership; Norwich; On-site; GBP 24,000 - 32,000; Full time

Job summary

John Lewis Partnership is seeking a Technician Specialist to install products at customers’ homes as part of a two-person delivery crew in a 7.5-tonne vehicle.

You will mentor delivery drivers on installations and customer service, serving as a role model of John Lewis standards. The role requires a C1 licence, DCPC, Tachograph Card, and experience with 7.5t vehicles. Heavy lifting is involved.

Qualifications

• Experience in home installation or similar is preferred.
• Experience in a customer-facing role.
• Ability to perform heavy lifting and manual handling.
• Full UK driving licence and valid CPC/ Tachograph credentials required.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service.
• Coach and develop delivery driver colleagues on home installations and customer service.
• Assist with loading deliveries and work with the warehouse team.
• Install products efficiently and demonstrate operation to customers.
• Safely handle products and maintain a clean, safe work environment.

Skills

Customer service

Verbal communication

Team coaching

Tools

C1 driving licence

DCPC

Tachograph Card

7.5t vehicle exp

Job description

John Lewis Partnership is seeking a Technician Specialist to install products at customers’ homes as part of a two-person delivery crew in a 7.5-tonne vehicle.

You will mentor delivery drivers on installations and customer service, serving as a role model of John Lewis standards. The role requires a C1 licence, DCPC, Tachograph Card, and experience with 7.5t vehicles. Heavy lifting is involved.