Senior Driver Technician: Home Installations & Coaching

John Lewis Partnership; Liverpool; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Evening Premium £3.25 per hour

Night Premium £4.25 per hour

Job summary

John Lewis Partnership is seeking a Technician Specialist to deliver and install products at customers’ homes as part of a 2-person crew in a 7.5-tonne vehicle, based at the Leeds hub. You will coach colleagues, load deliveries with the warehouse team and ensure exceptional service while maintaining safety and quality standards.

The role requires 18+ eligibility with manual C1 licence, DCPC, Tachograph Card, and experience with 7.5-tonne vehicles.

Qualifications

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Help load up your lorry with the day’s deliveries working alongside the warehouse team.
• Demonstrate great respect and courtesy for the customer’s home and handling unexpected situations to find the best possible solution for your customers.
• Install products efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to help you perform your role at your best.
• Maintain a safe working environment.
• Heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Skills

Driving licence C1

DCPC

Tachograph Card

7.5-tonne vehicle

Customer-facing

Verbal communication

Technology understanding

Job description

John Lewis Partnership is seeking a Technician Specialist to deliver and install products at customers’ homes as part of a 2-person crew in a 7.5-tonne vehicle, based at the Leeds hub. You will coach colleagues, load deliveries with the warehouse team and ensure exceptional service while maintaining safety and quality standards.

The role requires 18+ eligibility with manual C1 licence, DCPC, Tachograph Card, and experience with 7.5-tonne vehicles.