Home Connections Administrator: Tenancy & Voids Support

Abri Group; Bracknell; On-site; GBP 20,000 - 26,000; Full time

Job summary

Abri Group is seeking a proactive Home Connections Administrator for our Bracknell-based Home Connections Team. You will support tenancy terminations and the end-to-end tenancy journey, ensuring accurate records and timely CRM updates while delivering excellent customer service.

In this busy office, you will liaise with customers, partner agencies and colleagues, handle correspondence, and manage multiple admin tasks with accuracy and a collaborative, proactive approach.

Qualifications

• Previous experience in an administrative role within a busy office or customer-focused environment.
• Strong organisational skills and ability to prioritise a varied workload.
• Excellent attention to detail and commitment to maintaining accurate records.
• Professional and confident telephone manner.
• Strong written and verbal communication skills with a proactive approach.

Responsibilities

• Supporting the administration of tenancy terminations and updating internal systems.
• Managing end-of-tenancy processes and ensuring documentation is securely recorded.
• Monitoring team inboxes and work queues, responding to enquiries and escalating issues.
• Delivering excellent customer service and taking ownership of enquiries.
• liaising with customers, partner agencies and colleagues to support a smooth journey.
• Preparing correspondence, mail merges, mail outs and system-generated letters.
• Scanning, filing and maintaining customer records and documentation.
• Raising purchase orders to support the Home Connections and Housing teams.
• Ensuring CRM records are updated accurately and in a timely manner.
• Providing office-based support to the wider team and assisting with additional duties.
• Maintaining awareness of relevant legislation and procedures affecting the team.

Skills

Organisational skills

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Abri Group is seeking a proactive Home Connections Administrator for our Bracknell-based Home Connections Team. You will support tenancy terminations and the end-to-end tenancy journey, ensuring accurate records and timely CRM updates while delivering excellent customer service.

In this busy office, you will liaise with customers, partner agencies and colleagues, handle correspondence, and manage multiple admin tasks with accuracy and a collaborative, proactive approach.