Tenancy & Voids Admin Coordinator

Manchester City Council; Manchester; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

26 days annual leave

Buy up to two extra weeks’ leave

Up to 3 days’ volunteering leave

35-hour work week

Pay reviews and union recognition

Defined benefit pension

Enhanced parental and carers leave

Employee discounts and perks

Résumé du poste

Manchester City Council is seeking a New Tenancy and Voids Assistant to deliver a wide range of administrative tasks that support the empty property management process, working across the Repairs and New Tenancy Teams on-site in Manchester.

You will help Housing Services deliver high-quality resident and applicant services, ensuring efficient administration of rehousing, allocations and voids, and you will maintain accurate records using CORE, QL and Locata while coordinating appointments and

Qualifications

• Experience providing high-quality administrative support in a busy office or service environment.
• Excellent communication and customer service skills, with experience of responding to enquiries by telephone, email and face to face.
• Experience using databases and Microsoft office applications, to accurately record, maintain and report information, with a strong attention to detail and commitment to data accuracy.

Responsabilités

• Provide comprehensive administrative support to the Repairs and New Tenancy Teams, covering all aspects of administration relating to rehousing applicants and existing residents, including supporting the Customer Service Centre
• Coordinate appointments for New Tenancy Officers, including property viewings, sign up appointments and property inspections, whilst supporting the tenancy and void management processes
• Accurately maintain records and performance information using systems including CORE, QL and Locata, ensuring all data is recorded in a timely and accurate manner
• Work with residents, applicants, New Tenancy Officers, Repairs Teams, contractors and partner agencies
• Support rehousing, allocations, void management, repairs administration, the Customer Service Centre and tenancy related casework

Connaissances

Administrative support

Communication

Data entry

Outils

CORE

QL

Locata

Description du poste

Manchester City Council is seeking a New Tenancy and Voids Assistant to deliver a wide range of administrative tasks that support the empty property management process, working across the Repairs and New Tenancy Teams on-site in Manchester.

You will help Housing Services deliver high-quality resident and applicant services, ensuring efficient administration of rehousing, allocations and voids, and you will maintain accurate records using CORE, QL and Locata while coordinating appointments and