Tenancy Account Administrator

Hamptons; Bristol; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Award-winning training

Great company culture

Job summary

A leading estate agency in Bristol seeks a Tenancy Account Administrator to manage client accounts and ensure exceptional customer service. This role includes communicating with landlords and tenants, handling refunds, and maintaining compliance. Ideal candidates will have strong customer service skills, an ability to prioritize, and good IT skills. The company offers a supportive culture, award-winning training, and opportunities for career growth, including a day off for birthdays.

Qualifications

• Experience in an accounts environment would be an advantage.
• Strong communication with landlords and tenants.
• Timely handling of client account processes.

Responsibilities

• Manage internal and external customer relations throughout the lettings process.
• Control clients' accounts and address unallocated funds.
• Chase rent arrears and provide quality account information.

Skills

Excellent customer service skills

Excellent interpersonal skills

Ability to prioritize workload

Good IT skills

Job description

Hamptons Bristol, England, United Kingdom

Tenancy Account Administrator

We are currently looking for an experienced Tenancy Account Manager to join our support HUB based in Bristol.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

Key Responsibilities

• This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
• Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
• Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
• Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
• Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.

Experience and Skills Required

• Excellent customer service skills and experience in an accounts environment would be an advantage
• Excellent interpersonal skills
• Will be able to prioritise your workload in order of urgency
• Good IT skills are required
• Continued opportunities for career progression
• Award winning training
• Fantastic company culture
• Birthday off

In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service