Home Connections Administrator

Abri Group; Bracknell; On-site; GBP 20,000 - 26,000; Full time

Job summary

Abri Group is seeking a proactive Home Connections Administrator for our Bracknell-based Home Connections Team. You will support tenancy terminations and the end-to-end tenancy journey, ensuring accurate records and timely CRM updates while delivering excellent customer service.

In this busy office, you will liaise with customers, partner agencies and colleagues, handle correspondence, and manage multiple admin tasks with accuracy and a collaborative, proactive approach.

Qualifications

• Previous experience in an administrative role within a busy office or customer-focused environment.
• Strong organisational skills and ability to prioritise a varied workload.
• Excellent attention to detail and commitment to maintaining accurate records.
• Professional and confident telephone manner.
• Strong written and verbal communication skills with a proactive approach.

Responsibilities

• Supporting the administration of tenancy terminations and updating internal systems.
• Managing end-of-tenancy processes and ensuring documentation is securely recorded.
• Monitoring team inboxes and work queues, responding to enquiries and escalating issues.
• Delivering excellent customer service and taking ownership of enquiries.
• liaising with customers, partner agencies and colleagues to support a smooth journey.
• Preparing correspondence, mail merges, mail outs and system-generated letters.
• Scanning, filing and maintaining customer records and documentation.
• Raising purchase orders to support the Home Connections and Housing teams.
• Ensuring CRM records are updated accurately and in a timely manner.
• Providing office-based support to the wider team and assisting with additional duties.
• Maintaining awareness of relevant legislation and procedures affecting the team.

Skills

Organisational skills

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Are you an organised administrator who enjoys helping people and keeping processes running smoothly? Do you thrive in a busy environment where no two days are quite the same? If so, we'd love to hear from you.

We're looking for a Home Connections Administrator to join our friendly and supportive Home Connections Team based in Bracknell. This is an exciting opportunity to play an important role in helping customers move through key stages of their housing journey, while providing excellent administrative support to a team focused on voids, allocations and tenancy management.

Working closely with colleagues, customers and partner agencies, you'll be at the heart of the team's operations, ensuring information is accurate, systems are up to date and customers receive a positive experience every step of the way.

We're looking for someone who is proactive, customer-focused and enjoys working as part of a team.

What you'll be doing

• Supporting the administration of tenancy terminations, producing relevant documentation and updating internal systems.
• Managing the end-of-tenancy process, ensuring documentation is sent and received securely and recorded accurately.
• Monitoring team inboxes and work queues, responding to enquiries and escalating issues where appropriate.
• Delivering excellent customer service, taking ownership of customer enquiries and helping to find solutions.
• Liaising with customers, partner agencies and colleagues across the business to support a smooth customer journey.
• Preparing correspondence, mail merges, mail outs and system-generated letters.
• Scanning, filing and maintaining customer records and documentation.
• Assisting with the processing of utility bills for void properties.
• Raising purchase orders to support the Home Connections and Housing teams.
• Ensuring customer records and CRM systems are updated accurately and in a timely manner.
• Providing office-based support to the wider team and assisting with additional administrative duties as required.
• Maintaining an awareness of relevant legislation and procedures that impact the team's work.

What you'll need

• Previous experience in an administrative role, ideally within a busy office or customer-focused environment.
• A passion for delivering excellent customer service and achieving positive outcomes for customers.
• Strong organisational skills and the ability to effectively manage and prioritise a varied workload.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A professional and confident telephone manner.
• Strong written and verbal communication skills, with the ability to build positive relationships with a wide range of people.
• Good working knowledge of Microsoft Office applications and the confidence to learn new systems quickly.
• The ability to adapt to changing priorities and work effectively in a fast-paced environment.
• A positive, flexible and collaborative approach to work.
• A commitment to demonstrating our Values and Behaviours in everything you do

This job does not require a driving license as you will be office based.