Home Connections Administrator

Abri View All Jobs; Bracknell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Abri in Bracknell is seeking a Home Connections Administrator to support voids, allocations and tenancy management, delivering accurate information and a positive customer experience. You will handle tenancy terminations, end-of-tenancy processes, correspondence and records, and work with customers, partner agencies and colleagues to ensure systems are up to date.

The role is office-based and requires strong organisation, attention to detail and a proactive, customer-focused approach to

Qualifications

• Previous experience in an administrative role
• Strong organisational skills and attention to detail
• Customer-focused with proactive approach
• Ability to work effectively in a busy office environment

Responsibilities

• Support the administration of tenancy terminations and update internal systems.
• Manage end-of-tenancy processes, ensuring documentation is sent and recorded.
• Monitor team inboxes and queues, respond to enquiries and escalate issues as needed.
• Deliver excellent customer service, taking ownership of enquiries and finding solutions.
• Liaise with customers, partner agencies and colleagues to support a smooth customer journey.
• Prepare correspondence, mail merges, mail outs and system-generated letters.
• Scan, file and maintain customer records and documentation.
• Assist with processing of utility bills for void properties.
• Raise purchase orders to support Home Connections and Housing teams.
• Ensure CRM and customer records are updated accurately and timely.
• Provide office-based support to the wider team and handle additional admin duties as required.
• Maintain awareness of relevant legislation and procedures impacting the team.

Skills

Organisational skills

Customer service

Communication skills

Attention to detail

Teamwork

Prioritisation

Telephone manner

Adaptability

Tools

Microsoft Office

CRM systems

Job description

Are you an organised administrator who enjoys helping people and keeping processes running smoothly? Do you thrive in a busy environment where no two days are quite the same? If so, we'd love to hear from you. We're looking for a Home Connections Administrator to join our friendly and supportive Home Connections Team based in Bracknell. This is an exciting opportunity to play an important role in helping customers move through key stages of their housing journey, while providing excellent administrative support to a team focused on voids, allocations and tenancy management. Working closely with colleagues, customers and partner agencies, you'll be at the heart of the team's operations, ensuring information is accurate, systems are up to date and customers receive a positive experience every step of the way. We're looking for someone who is proactive, customer-focused and enjoys working as part of a team. What you'll be doing

• Supporting the administration of tenancy terminations, producing relevant documentation and updating internal systems.
• Managing the end-of-tenancy process, ensuring documentation is sent and received securely and recorded accurately.
• Monitoring team inboxes and work queues, responding to enquiries and escalating issues where appropriate.
• Delivering excellent customer service, taking ownership of customer enquiries and helping to find solutions.
• Liaising with customers, partner agencies and colleagues across the business to support a smooth customer journey.
• Preparing correspondence, mail merges, mail outs and system-generated letters.
• Scanning, filing and maintaining customer records and documentation.
• Assisting with the processing of utility bills for void properties.
• Raising purchase orders to support the Home Connections and Housing teams.
• Ensuring customer records and CRM systems are updated accurately and in a timely manner.
• Providing office-based support to the wider team and assisting with additional administrative duties as required.
• Maintaining an awareness of relevant legislation and procedures that impact the team's work.
• Previous experience in an administrative role, ideally within a busy office or customer-focused environment.
• A passion for delivering excellent customer service and achieving positive outcomes for customers.
• Strong organisational skills and the ability to effectively manage and prioritise a varied workload.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A professional and confident telephone manner.
• Strong written and verbal communication skills, with the ability to build positive relationships with a wide range of people.
• Good working knowledge of Microsoft Office applications and the confidence to learn new systems quickly.
• The ability to adapt to changing priorities and work effectively in a fast-paced environment.
• A positive, flexible and collaborative approach to work.
• A commitment to demonstrating our Values and Behaviours in everything you do
• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

This job does not require a driving license as you will be office based.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at .