Property Care Planner / Administrator

Abri; Eastleigh; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abri is seeking an experienced Property Care Planner/Administrator to join the Internal Delivery Administration Team in Eastleigh. You will coordinate diaries, manage surveys and planned works, and act as the main contact for customers, ensuring smooth delivery and excellent service.

In this fast-paced role, you’ll keep systems accurate, adapt to changing plans, and support colleagues while upholding Abri’s values. A strong grasp of IT systems and stakeholders is essential.

Qualifications

• Strong IT skills with experience using housing/data systems.
• Excellent interpersonal communication across stakeholders including customers and contractors.
• Proven troubleshooting and problem-solving abilities.
• Ability to work independently and meet strict deadlines with high accuracy.
• Flexible team player capable of adapting in a fast-changing environment.
• Demonstrates company values and behaviours.

Responsibilities

• Plan and manage diaries across geography to keep operatives in the right place at the right time.
• Adapt quickly as things change, keeping schedules on track and works running smoothly.
• Coordinate surveys and planned works from start to finish.
• Be a friendly point of contact for customers, keeping them informed and supported.
• Ensure materials, orders, and system records are accurate and up to date.
• Support other team members and share ideas to deliver safe, comfortable homes and a great service.

Skills

IT skills

Interpersonal skills

Troubleshooting

Independence & deadlines

Team collaboration

Values & Behaviours

Tools

Open Housing

Optimise

DRS scheduling

Microsoft Teams/SharePoint

Job description

Help us deliver great homes and even better customer experiences!

We’re really excited to be looking for an experienced Property Care Planner/ Administrator to join our Internal Delivery Administration Team.

At Abri, we’re passionate about creating great places to live - and this role plays a vital part in making that happen. You’ll work closely with managers, supervisors, operatives, contractors and customers every day, helping us deliver a seamless, well-planned service and an excellent customer experience at every stage of our planned works.

If you enjoy working in a fast-paced environment where no two days are the same, and love keeping things organised and running smoothly, this could be the perfect opportunity for you.

What you’ll be doing

You’ll be right at the heart of our planned delivery, making sure everything is coordinated, efficient and customer-focused:

You’ll keep our operatives in the right place at the right time by planning and managing diaries across our geography

You’ll adapt quickly as things change, keeping schedules on track and works running smoothly

You’ll play a key part in coordinating surveys and planned works from start to finish

You’ll be a friendly point of contact for customers, keeping them informed and supported throughout

You’ll make sure everything lines up behind the scenes - from materials and orders to keeping our systems accurate and up to date

You’ll be joining a team that genuinely cares about our customers, our communities, and each other.

We’ll support you to develop, grow, and feel proud of the role you play in delivering safe, comfortable homes and a great service every day.

• Excellent IT skills with practical knowledge and experience of using data storage software systems such as Open Housing, Optimise, DRS work scheduling systems, Microsoft TEAMS/Sharepoint or similar.
• Exceptional interpersonal skills, the ability to communicate clearly with a wide range of individuals including customers, contractors, and colleagues at all levels in a rapidly changing environment
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and meeting strict deadlines, ensuring all tasks are completed with a high level of accuracy and attention to detail
• A flexible team player with the ability to work in a rapidly changing environment and share ideas. Support other team members and their duties as required
• Demonstrate our Values and Behaviours.