Home Connections Coordinator - Admin & Customer Care

Abri View All Jobs; Bracknell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Abri in Bracknell is seeking a Home Connections Administrator to support voids, allocations and tenancy management, delivering accurate information and a positive customer experience. You will handle tenancy terminations, end-of-tenancy processes, correspondence and records, and work with customers, partner agencies and colleagues to ensure systems are up to date.

The role is office-based and requires strong organisation, attention to detail and a proactive, customer-focused approach to

Qualifications

• Previous experience in an administrative role
• Strong organisational skills and attention to detail
• Customer-focused with proactive approach
• Ability to work effectively in a busy office environment

Responsibilities

• Support the administration of tenancy terminations and update internal systems.
• Manage end-of-tenancy processes, ensuring documentation is sent and recorded.
• Monitor team inboxes and queues, respond to enquiries and escalate issues as needed.
• Deliver excellent customer service, taking ownership of enquiries and finding solutions.
• Liaise with customers, partner agencies and colleagues to support a smooth customer journey.
• Prepare correspondence, mail merges, mail outs and system-generated letters.
• Scan, file and maintain customer records and documentation.
• Assist with processing of utility bills for void properties.
• Raise purchase orders to support Home Connections and Housing teams.
• Ensure CRM and customer records are updated accurately and timely.
• Provide office-based support to the wider team and handle additional admin duties as required.
• Maintain awareness of relevant legislation and procedures impacting the team.

Skills

Organisational skills

Customer service

Communication skills

Attention to detail

Teamwork

Prioritisation

Telephone manner

Adaptability

Tools

Microsoft Office

CRM systems

Job description

Abri in Bracknell is seeking a Home Connections Administrator to support voids, allocations and tenancy management, delivering accurate information and a positive customer experience. You will handle tenancy terminations, end-of-tenancy processes, correspondence and records, and work with customers, partner agencies and colleagues to ensure systems are up to date.

The role is office-based and requires strong organisation, attention to detail and a proactive, customer-focused approach to