Housing Assistant

Abri; Eastleigh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Abri is hiring a Housing Assistant in Eastleigh, United Kingdom. You will handle tenancy and neighbourhood enquiries, provide administrative support, and ensure customers receive a positive, consistent experience.

You’ll work with Housing Partners and teams across the business to resolve issues, coordinate actions, and keep operations running smoothly behind the scenes. A customer-focused, organised approach is essential.

Job description

At Abri, we're proud to say our customers are at the heart of all we do and so we can continue to provide a proactive, responsive and effective housing management service, we're delighted to say we're seeking a Housing Assistant to join our team.

This is a varied role where no two days are the same. You'll be helping customers with a range of tenancy and neighbourhood enquiries, providing excellent administrative support and ensuring customers receive a positive, consistent experience every time they interact with us.

You'll work closely with Housing Partners and teams across the business, helping to resolve issues, coordinate actions and keep things running smoothly behind the scenes. Whether you're speaking with customers, processing tenancy requests or supporting neighbourhood activities, you'll play an important role in helping people feel supported in their homes and communities.

We're looking for someone who enjoys helping others, communicates confidently and takes pride in getting the details right. You'll be organised, adaptable and comfortable managing a varied workload while maintaining a positive, customer-focused approach.

If you're passionate about great customer service and want the opportunity to join a team who are as committed as you are to doing the right thing for our customers each and every day, we'd love to hear from you!

For the full ins and outs of the role, be sure to take a look at the job description below.