Home Claims Customer Care Expert

Direct Line Group Careers; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Glasgow is seeking a Home Claims Handler. The successful candidate will manage customer calls regarding home claims while providing exceptional support. This role offers a salary starting from £24,570 and full-time work (37.5 hours/week) with a hybrid working model. Key benefits include a 9% employer pension contribution, discounts on insurance, generous holidays, and professional development opportunities. Join a diverse and inclusive team dedicated to customer satisfaction.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Generous holidays

Employee discounts and cashback

Health and Dental insurance options

Qualifications

• Ability to handle challenging calls from customers.
• Comfortable using technology and data-driven tools.
• Strong communication skills for customer interaction.

Responsibilities

• Handle calls from customers regarding home claims.
• Provide empathetic and professional support.
• Work towards individual and team targets.

Skills

Resilience

Empathy

Energy

Tools

PC

Job description

A leading insurance provider in Glasgow is seeking a Home Claims Handler. The successful candidate will manage customer calls regarding home claims while providing exceptional support. This role offers a salary starting from £24,570 and full-time work (37.5 hours/week) with a hybrid working model. Key benefits include a 9% employer pension contribution, discounts on insurance, generous holidays, and professional development opportunities. Join a diverse and inclusive team dedicated to customer satisfaction.