Home Care Training Lead: Mentor, Onboard & Audit

Helping Hands Home Care; Basingstoke; On-site; GBP 14,000 - 15,000; Full time

Benefits offered by this job

25 days leave

Blue Light Card

Employee Assistance Programme

Role variety

Growth opportunities

Job summary

Helping Hands Home Care in Basingstoke is seeking a Care and Training Practitioner to shape exceptional care and support new carers from interview through onboarding. You’ll coach, guide and uplift the team while helping the branch maintain quality, compliance and meaningful relationships with customers.

The role offers a blend of customer visits, team leadership and office collaboration, with a strong emphasis on growth and development within a nationwide, award-winning care provider.

Qualifications

• Experience as a Care Assistant and a desire to advance in your career.
• Full, clean UK driving licence and access to a roadworthy vehicle.
• Strong communication skills and a supportive approach to working with others.
• Keen eye for detail and ability to maintain compliance and quality standards.
• People-first mindset with calm leadership by example.

Responsibilities

• Train, mentor and support new carers to deliver high-quality care.
• Assist the branch with compliance, auditing and documentation.
• Conduct spot checks and supervision to maintain standards across the team.
• Visit customers to review and update care plans to be safe and person-centred.
• Carry out risk assessments with professionalism and clarity.
• Support on-call duties according to the branch rota.

Skills

Care experience

Clean UK driving licence

Communication skills

Attention to detail

People-first leadership

Job description

Helping Hands Home Care in Basingstoke is seeking a Care and Training Practitioner to shape exceptional care and support new carers from interview through onboarding. You’ll coach, guide and uplift the team while helping the branch maintain quality, compliance and meaningful relationships with customers.

The role offers a blend of customer visits, team leadership and office collaboration, with a strong emphasis on growth and development within a nationwide, award-winning care provider.