Care & Training Coach: Onboard, Mentor & Improve Care

Helping Hands Home Care; Birmingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave

Blue Light Card

Employee Assistance Programme

Growth and development opportunities

Job summary

Helping Hands in Birmingham is seeking a Care and Training Practitioner to shape exceptional care and support new carers from interview through onboarding. You will coach, guide and uplift the team while helping the branch maintain quality and compliance.

This role blends hands-on care leadership with branch collaboration, requiring a full UK driving licence and strong communication to build meaningful relationships with customers and carers.

Qualifications

• Experience as a Care Assistant.
• Full UK driving licence and access to a vehicle.
• Strong communication and supportive approach.
• Attention to detail and commitment to compliance and quality.
• People-first mindset and readiness to lead by example.

Responsibilities

• Train and support new carers to deliver high-quality care.
• Assist with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain standards.
• Visit customers to review care plans for accuracy and safety.
• Support on-call duties as part of the branch rota.

Skills

Care experience

Driving licence

Communication skills

People-first mindset

Job description

Helping Hands in Birmingham is seeking a Care and Training Practitioner to shape exceptional care and support new carers from interview through onboarding. You will coach, guide and uplift the team while helping the branch maintain quality and compliance.

This role blends hands-on care leadership with branch collaboration, requiring a full UK driving licence and strong communication to build meaningful relationships with customers and carers.