Care & Training Coach — Lead Onboarding & Quality Care

Helping Hands Homecare, Inc.; Basingstoke; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee Assistance Programme

Varied role blending customer visits,

Growth opportunities within a national

Job summary

Helping Hands is seeking a Care and Training Practitioner in Basingstoke. The role focuses on coaching new carers from interview to onboarding, ensuring quality, compliance and strong relationships with customers.

You will train and support the care team, assist with audits and documentation, and participate in on-call duties. This is a part-time, permanent position offering purposeful work and opportunities for growth within a nationwide provider.

Qualifications

• Experience as a Care Assistant and desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Driving licence

Communication skills

Attention to detail

People-focused leadership

Job description

Helping Hands is seeking a Care and Training Practitioner in Basingstoke. The role focuses on coaching new carers from interview to onboarding, ensuring quality, compliance and strong relationships with customers.

You will train and support the care team, assist with audits and documentation, and participate in on-call duties. This is a part-time, permanent position offering purposeful work and opportunities for growth within a nationwide provider.