Care & Training Lead – Onboarding & Quality

Helping Hands Home Care; Frimley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card

Employee wellbeing support

Growth opportunities

Job summary

Helping Hands in Camberley is seeking a Care and Training Practitioner to shape exceptional care from onboarding through to ongoing development. You’ll coach new carers, support branch teams with compliance and quality, and build strong relationships with customers to ensure safety and person-centred plans.

You’ll conduct visits, lead audits, complete spot checks, and contribute to risk assessments while taking on-call duties as part of the branch rota. A full UK driving licence is essential.

Qualifications

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people‑first mindset – calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Strong communication

People‑first mindset

Job description

Helping Hands in Camberley is seeking a Care and Training Practitioner to shape exceptional care from onboarding through to ongoing development. You’ll coach new carers, support branch teams with compliance and quality, and build strong relationships with customers to ensure safety and person-centred plans.

You’ll conduct visits, lead audits, complete spot checks, and contribute to risk assessments while taking on-call duties as part of the branch rota. A full UK driving licence is essential.