Home‑Based Field Loss Adjuster – London/Croydon

Direct Line Group Careers; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company seeks a Field Loss Adjuster for a home-based position in the London or Croydon area. The role involves conducting field visits, reviewing evidence, and delivering excellent customer service. Candidates should have experience in loss adjusting, a full UK driving license, and a strong understanding of insurance principles. This position offers a diverse range of benefits including a 9% pension contribution, annual bonuses, and a company car.

Benefits

9% employer‑contributed pension

Annual company bonus of up to 10%

Company car

50% off home, motor and pet insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in field‑based loss adjusting across Home, SME, and Commercial property claims.
• Strong understanding of insurance principles, policy interpretation, and coverage assessment.
• Confident in creating repair propositions and negotiating settlements.

Responsibilities

• Conduct field visits to support customers, including vulnerable situations.
• Review digital evidence submitted via online claims portal.
• Deliver outstanding customer service, achieving market‑leading scores.

Skills

Field-based loss adjusting experience

Understanding of insurance principles

Knowledge of construction methods

Negotiation skills

Customer service

Job description

A leading insurance company seeks a Field Loss Adjuster for a home-based position in the London or Croydon area. The role involves conducting field visits, reviewing evidence, and delivering excellent customer service. Candidates should have experience in loss adjusting, a full UK driving license, and a strong understanding of insurance principles. This position offers a diverse range of benefits including a 9% pension contribution, annual bonuses, and a company car.