Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London

Hollister Co. Stores; Greater London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A retail clothing store is seeking a Key Lead to enhance customer experience and drive sales on the floor. Responsibilities include supervising Brand Reps and Stock Associates to ensure effective store operations, emphasizing customer focus and communication skills. The ideal candidate will have a high school diploma and at least one year of retail experience, while supervisory experience is not required. This position offers a quarterly sales incentive bonus and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory/management experience is required.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Work Ethic

Education

High School Diploma / G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education- High School Diploma / G.E.D. equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred
• Supervisor / Managerial Experience- No supervisory / management experience is required

What it Takes

• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU
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Abercrombie & Fitch Co. is an Equal Opportunity employer