Holiday Customer Service Admin (Temp) - Flexible Hours

Angard Staffing Solutions Ltd; North Cheam; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Additional hours possible

Flexible holiday season hours

Job summary

Parcelforce Worldwide is seeking a Customer Service Provider - Admin to join during the Christmas period in Sutton. You will handle customer inquiries via phone, email and other channels, and perform a range of administrative tasks to ensure smooth operations at the depot.

You will liaise with drivers and teams, update systems, and provide accurate delivery information while maintaining a positive, can-do attitude. Flexible hours and seasonal overtime may be available.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.
• Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Customer service

Administration

Communication

Organisational skills

Attention to detail

Time management

IT literacy

Calm under pressure

Team player

Reliability

Job description

Parcelforce Worldwide is seeking a Customer Service Provider - Admin to join during the Christmas period in Sutton. You will handle customer inquiries via phone, email and other channels, and perform a range of administrative tasks to ensure smooth operations at the depot.

You will liaise with drivers and teams, update systems, and provide accurate delivery information while maintaining a positive, can-do attitude. Flexible hours and seasonal overtime may be available.