Customer Service & Admin Specialist - Part-Time (30h)

Parcelforce Worldwide; England; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Holiday allowance 22.5 days

Medical care

Pension scheme

Uniform provided

Development opportunities

Employee discounts

Job summary

Parcelforce Worldwide in the United Kingdom is recruiting for a part-time customer service role at our collection points. You’ll handle inbound calls and face-to-face interactions, supporting drivers with collections and deliveries, and aim to exceed customer expectations.

The role requires good computer literacy, attention to detail, and the ability to work with Excel and Word. It offers a 30-hour week (08:00–14:00), with excellent benefits including 22.5 days holiday, medical care, a pension,

Qualifications

• Confident communicator with attentive listening skills.
• Proficient with Excel and Word.
• Strong computer literacy and attention to detail.

Responsibilities

• Handle inbound telephone calls and assist customers at collection points.
• Coordinate with drivers regarding collections and deliveries.
• Strive to exceed customer expectations and provide excellent service.

Skills

Customer service

Communication

Excel

Word

Job description

Parcelforce Worldwide in the United Kingdom is recruiting for a part-time customer service role at our collection points. You’ll handle inbound calls and face-to-face interactions, supporting drivers with collections and deliveries, and aim to exceed customer expectations.

The role requires good computer literacy, attention to detail, and the ability to work with Excel and Word. It offers a 30-hour week (08:00–14:00), with excellent benefits including 22.5 days holiday, medical care, a pension,