Parcelforce Customer Service Provider - London South West (Christmas) - Late Shift

Angard Staffing Solutions Ltd; North Cheam; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Additional hours possible

Flexible holiday season hours

Job summary

Parcelforce Worldwide is seeking a Customer Service Provider - Admin to join during the Christmas period in Sutton. You will handle customer inquiries via phone, email and other channels, and perform a range of administrative tasks to ensure smooth operations at the depot.

You will liaise with drivers and teams, update systems, and provide accurate delivery information while maintaining a positive, can-do attitude. Flexible hours and seasonal overtime may be available.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.
• Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Customer service

Administration

Communication

Organisational skills

Attention to detail

Time management

IT literacy

Calm under pressure

Team player

Reliability

Job description

Parcelforce Customer Service Provider - Admin

· Job Type: Temporary (Christmas period)

· Location: Sutton

· Pay Rate: £13.17 per hour

· Hours: Monday to Friday: 12:00 - 20:00

Join Parcelforce Worldwide, a leading UK express parcel business, as a Customer Service Provider - Admin. We are dedicated to delivering exceptional service to our customers across the UK and globally. If you have a can-do attitude, enjoy customer interaction, and thrive in a busy environment, we want you on our team in Aldershot.

About the Role

As a Customer Service Provider - Admin, you will be at the heart of our customer service operations. Your role will involve providing professional support to our customers and performing various administrative duties to ensure the smooth running of our operations.

Day-to-Day Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and elevate matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

About You

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.
• Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

Benefits

• Competitive pay of £13.17 per hour, paid weekly.
• Opportunity to work with a well-known and trusted brand.
• Active and varied role with plenty of independence.
• Potential for additional hours to meet seasonal demand.
• Flexible working opportunities, perfect for earning extra during the holidays.