Parcelforce Customer Service Provider - Carlisle - Christmas Period

Angard Staffing Solutions Ltd; Carlisle; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay £13.17 per hour

Weekly pay

Holiday season extra hours

Flexible working opportunities

Job summary

Parcelforce Worldwide in Carlisle is seeking a Customer Service Provider – Admin for the Christmas period. You will handle customer enquiries by phone and email and perform essential administrative duties to support depot operations.

The role requires working Saturdays 08:00–13:00 at £13.17 per hour, with potential for extra hours during peak periods. You will collaborate with depot colleagues to ensure accurate records and smooth service.

Qualifications

• Experience in customer service or administration is beneficial.
• Attentive to detail and accurate in data handling.
• Able to prioritise workload and manage multiple tasks.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership until resolution.
• Provide accurate information about services, deliveries and collections.
• Update internal systems and maintain records.
• Perform general administration to support customer service and depot operations.

Skills

Customer service

Communication skills

Administrative skills

Organisational skills

Attention to detail

Prioritisation

Teamwork

Reliability

Tools

MS Office

CRM systems

Job description

Parcelforce Customer Service Provider – Admin

Job Type: Temporary (Christmas period)

Location: Carlisle

Pay Rate: £13.17 per hour

Hours: Saturday only - 08:00-13:00

Join Parcelforce Worldwide, a leading UK express parcel business, as a Customer Service Provider – Admin. We are dedicated to delivering exceptional service to our customers across the UK and globally. If you have a can-do attitude, enjoy customer interaction, and thrive in a busy environment, we want you on our team in Aldershot.

About the Role

As a Customer Service Provider – Admin, you will be at the heart of our customer service operations. Your role will involve providing professional support to our customers and performing various administrative duties to ensure the smooth running of our operations.

Day-to-Day Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and escalation matters where required.
• Support colleagues during peak periods and contribute to the depot's overall performance.

About You

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.
• Attention to detail and understanding of the importance of accurate information.
• Ability to prioritise workloads and manage competing demands.
• Comfortable using computer systems and learning new processes.
• Ability to remain calm and professional in challenging situations.
• Takes ownership and follows issues through to resolution.
• Works well as part of a team and supports colleagues.
• Reliable, flexible, and committed to delivering our customer promises.

Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

Benefits

• Competitive pay of £13.17 per hour, paid weekly.
• Opportunity to work with a well-known and trusted brand.
• Active and varied role with plenty of independence.
• Potential for additional hours to meet seasonal demand.
• Flexible working opportunities, perfect for earning extra during the holidays.