Parcelforce Customer Service Provider - Norwich - Christmas Period

Angard Staffing Solutions Ltd; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Extra hours available

Flexible hours

Job summary

Parcelforce Worldwide is seeking a Customer Service Provider – Admin in Norwich for the Christmas period. You will join a leading UK express parcel business and provide professional customer support and essential administrative duties to keep operations running smoothly.

The role involves handling enquiries by phone and email, updating records, liaising with drivers and depot teams, and assisting during peak periods with a positive, can-do attitude and strong attention to detail.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and escalate.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Communication

Admin skills

Organisational skills

Attention to detail

Prioritisation

Computer skills

Teamwork

Reliability

Customer focus

Job description

Parcelforce Customer Service Provider – Admin

· Job Type: Temporary (Christmas period)

· Location: Norwich

· Pay Rate: £13.17 per hour

· Hours: Monday to Friday - 11:00 - 21:00

Join Parcelforce Worldwide, a leading UK express parcel business, as a Customer Service Provider – Admin. We are dedicated to delivering exceptional service to our customers across the UK and globally. If you have a can-do attitude, enjoy customer interaction, and thrive in a busy environment, we want you on our team in Aldershot.

About the Role

As a Customer Service Provider – Admin, you will be at the heart of our customer service operations. Your role will involve providing professional support to our customers and performing various administrative duties to ensure the smooth running of our operations.

Day-to-Day Responsibilities

• · Respond to customer enquiries via telephone, email, and other channels.
• · Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• · Provide accurate information about our services, deliveries, and collections.
• · Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• · Update internal systems and maintain accurate customer and parcel records.
• · Perform general administration to support the customer service and depot operations.
• · Monitor outstanding enquiries and ensure appropriate follow-up.
• · Identify recurring issues and escalat
• · Support colleagues during peak periods and contribute to the depot's overall performance.

About You

• · Positive, can-do attitude with a focus on customer satisfaction.
• · Strong communication skills, both verbal and written.
• · Good administrative and organisational skills.
• · Attention to detail and understanding of the importance of accurate information.
• · Ability to prioritise workloads and manage competing demands.
• · Comfortable using computer systems and learning new processes.
• · Ability to remain calm and professional in challenging situations.
• · Takes ownership and follows issues through to resolution.
• · Works well as part of a team and supports colleagues.
• · Reliable, flexible, and committed to delivering our customer promises.

Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.

Benefits

• · Competitive pay of £13.17 per hour, paid weekly.
• · Opportunity to work with a well-known and trusted brand.
• · Active and varied role with plenty of independence.
• · Potential for additional hours to meet seasonal demand.
• · Flexible working opportunities, perfect for earning extra during the holidays.