Seasonal Customer Service Admin — Flexible Hours

Angard Staffing Solutions Ltd; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Well-known brand

Independent role

Extra hours available

Flexible hours

Job summary

Parcelforce Worldwide is seeking a Customer Service Provider – Admin in Norwich for the Christmas period. You will join a leading UK express parcel business and provide professional customer support and essential administrative duties to keep operations running smoothly.

The role involves handling enquiries by phone and email, updating records, liaising with drivers and depot teams, and assisting during peak periods with a positive, can-do attitude and strong attention to detail.

Qualifications

• Positive, can-do attitude with a focus on customer satisfaction.
• Strong communication skills, both verbal and written.
• Good administrative and organisational skills.

Responsibilities

• Respond to customer enquiries via telephone, email, and other channels.
• Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
• Provide accurate information about our services, deliveries, and collections.
• Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
• Update internal systems and maintain accurate customer and parcel records.
• Perform general administration to support the customer service and depot operations.
• Monitor outstanding enquiries and ensure appropriate follow-up.
• Identify recurring issues and escalate.
• Support colleagues during peak periods and contribute to the depot's overall performance.

Skills

Communication

Admin skills

Organisational skills

Attention to detail

Prioritisation

Computer skills

Teamwork

Reliability

Customer focus

Job description

Parcelforce Worldwide is seeking a Customer Service Provider – Admin in Norwich for the Christmas period. You will join a leading UK express parcel business and provide professional customer support and essential administrative duties to keep operations running smoothly.

The role involves handling enquiries by phone and email, updating records, liaising with drivers and depot teams, and assisting during peak periods with a positive, can-do attitude and strong attention to detail.