HMCTS - Nottingham Justice Centre - AO x 2 (nominated worker)

Brook Street; East Midlands; Sur place; GBP 21 000 - 32 000; Plein temps

Résumé du poste

Brook Street is seeking an Administrative Officer in Nottingham to support court and tribunal services. You will prepare papers, manage records, and handle enquiries, contributing to smooth day-to-day operations.

The role requires strong administrative skills, attention to detail, and the ability to work as part of a team with regular management support. Training and opportunities to improve processes are included.

Qualifications

• Strong administrative ability and customer-focused approach.
• Ability to work accurately with records and deadlines.
• Clear, polite communication with the public and stakeholders.

Responsabilités

• Prepare papers, files and documents for hearings, meetings and tribunals.
• Update records and input data accurately on in-house systems.
• Support post opening, dispatch and room bookings.
• Draft standard letters and meeting documentation following guidelines.
• Clerking duties for civil and family matters; ensure papers are up to date.
• Assist court users with enquiries by counter, phone and written requests.
• Schedule, serve documents and perform administrative tasks.
• Process casework with accurate outcomes and necessary checks.
• Verify documents and produce straightforward reports.
• Contribute to lean improvements and small projects.

Connaissances

Administrative proficiency

Customer focus

Record accuracy

Clear communication

Judgement & initiative

Team collaboration

Outils

In-house systems

Description du poste

Administrative Officer

Location: Nottingham

If you're the kind of person who notices the details, keeps things moving behind the scenes, and genuinely enjoys helping people, this could be a great fit. Our Client is hiring for a reputed client based in Nottingham, supporting the smooth day-to-day running of court and tribunal services.

What you'll be doing:

• Prepare papers, files, and documents for hearings, meetings and tribunals
• Update records and complete data input accurately on in-house systems
• Support post opening and dispatch, including booking and preparing meeting rooms
• Draft standard letters, correspondence and meeting documentation following guidelines
• Clerking duties for civil and family matters-helping ensure the right papers are available and up to date
• Support listing/rota activity and assist court users with enquiries via counter, telephone and written requests
• Contact relevant parties to schedule, serve documents and carry out required administrative tasks
• Process casework through accurate outcomes, checking the information needed on each file
• Verify and quality-check documents, records, accounts and returns against criteria and procedures
• Carry out basic statistical analysis and compile straightforward reports
• Work with your team to improve ways of working, including contributing to small projects and problem-solving using lean tools

What you'll bring:

• Strong administrative ability with a real customer-focused approach ("right first time")
• Confidence working accurately with records, documents and deadlines while maintaining quality
• Clear, polite communication with the public, stakeholders and team members
• Ability to use judgement and initiative within established processes and guidelines
• Willingness to be flexible-supporting ad hoc needs at other local offices when required
• Comfortable working as part of a team with regular management support

Additional information:

• This role may include working with court users, including members of the Judiciary and the legal profession, in some positions
• Learning and continuous improvement are part of everyday work, including opportunities to contribute to changes in systems and processes

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.