Administration Officer

Brook Street; Blackwood; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Onsite parking

Job summary

DBS clearance is required, and the assignment runs until 31 March 2027, with possible extension. Brook Street offers a structured workplace and opportunities to contribute to continuous improvement within a public sector context.

Qualifications

• Excellent customer service skills, with the ability to remain calm and professional while supporting court users.
• Strong administrative ability—accurate record-keeping, document preparation and attention to detail.
• Confidence drafting and producing standard documents in line with instructions.
• Practical, proactive mindset—able to use discretion and initiative within defined processes.
• Team-focused working style, with a willingness to contribute to continuous improvement.
• Comfortable working to targets for throughput and accuracy.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents and drafting standard letters and correspondence (following guidelines).
• Creating and updating records on internal systems, including data input and post opening/dispatch.
• Clerking civil and family courts, tribunals and hearings—helping ensure papers and materials are up to date.
• Assisting court users with general queries via face-to-face, written and telephone contact.
• Supporting listing and rota checks, and helping organise meeting rooms and related materials.
• Contacting relevant parties, scheduling and serving court documents, including use of chip and pin where required.
• Supporting processing and checking casework documentation for accuracy and quality standards.
• Undertaking basic statistical and processing tasks to help meet workload targets.

Skills

Customer service

Administrative skills

Document drafting

Discretion and initiative

Teamwork

Target-driven

Job description

If you enjoy bringing order to complex processes and giving people a clear, helpful experience, this Administration Officer role in our Client's court environment could be a great fit. Hiring for a reputed client, you'll play a key part in keeping civil and family court services running smoothly-supporting cases, hearings, and the people who rely on them.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents and drafting standard letters and correspondence (following guidelines)
• Creating and updating records on internal systems, including data input and post opening/dispatch
• Clerking civil and family courts, tribunals and hearings-helping ensure papers and materials are up to date
• Assisting court users with general queries via face-to-face, written and telephone contact
• Supporting listing and rota checks, and helping organise meeting rooms and related materials
• Contacting relevant parties, scheduling and serving court documents, including use of chip and pin where required
• Supporting processing and checking casework documentation for accuracy and quality standards
• Undertaking basic statistical and processing tasks to help meet workload targets

What you'll bring:

• Excellent customer service skills, with the ability to remain calm and professional while supporting court users
• Strong administrative ability-accurate record-keeping, document preparation and attention to detail
• Confidence drafting and producing standard documents in line with instructions
• A practical, proactive mindset-able to use discretion and initiative within defined processes
• Team-focused working style, with a willingness to contribute to continuous improvement
• Comfortable working to targets for throughput and accuracy
• Willingness to flex occasionally to support other local offices, where needed

Additional information:

• Fully office based, Mon-Fri 9-5 (37 hours per week)
• Onsite parking available
• Pay: £12.86 for the first 12 weeks, then £13.25 afterwards
• Assignment until 31/03/2027, with possibility of extension
• Basic DBS clearance required (start date as soon as cleared to start)

If you're organised, people-focused, and ready to make a real impact within a busy court service, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.