HMCTS - Cardiff Crown Court- AO x1

Brook Street; Cardiff; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Parking available

Job summary

Brook Street is seeking an Administrative Officer for HMCTS at Cardiff Crown Court. The role involves office-based administration and occasional ushering to support court events, data entry, and stakeholder communication. It requires strong IT skills, accuracy, and the ability to handle sensitive information calmly under pressure.

The position is 37 hours per week, 6-month initial assignment with potential extension, starting ASAP. Parking is available, and the role is office-based in Cardiff.

Qualifications

• No previous experience required; role open to newcomers.
• Strong IT confidence with Microsoft packages and Teams.
• Attention to detail and secure information handling.

Responsibilities

• Support court events, including ushering when required
• Admin office case administration and data entry
• Provide user and stakeholder support via face-to-face, telephone, and correspondence in multiple formats
• Handle case files with accurate data entry and secure information management
• Assist with jury service tasks
• Support listing and respond to urgent matters in line with listing policies

Skills

Data entry

Customer service

Clear communication

Under pressure

Team player

Tools

Microsoft Office

Teams

Job description

Administrative Officer (HMCTS) - 1 Vacancy

Location: Cardiff Crown Court, The Law Courts, Cardiff CF10 3PG
Rate: £12.86 per hour (AWR)
Start: ASAP (rolling over the first 6 months from start date)
Assignment: 6 months initially, with extension potential
Working pattern: 37 hours/week, 8:30am-4:30pm (fully office-based)
Parking: Available

Join a busy, people-focused environment supporting the work of the courts. You'll switch between providing practical court support (including ushering) and delivering calm, accurate administration in the office-helping ensure hearings and services run effectively.

What you'll be doing:

• Support court events, including ushering when required
• When not in court, work in the admin office on case administration (data input, computer tasks and updating systems)
• Provide user and stakeholder support via face-to-face, telephone (incoming/outbound) and correspondence in multiple formats
• Handle case files with accurate data entry and secure information management (retention and data loss compliance)
• Assist with jury service tasks
• Support listing/scheduling and respond to urgent matters in line with listing policies

What you'll bring:

• Resilience and confidence communicating with people during potentially distressing situations
• Strong IT confidence (Teams and Microsoft packages) and willingness to learn quickly
• Clear, professional communication with the public, judiciary, jurors and legal professionals
• Initiative, a team-player mindset, and attention to detail
• Ability to remain helpful under pressure and follow processes accurately

Additional information:

• No previous experience required-this role is open to people new to the environment
• One lift is available; mobility issues may make the role unsuitable due to access limitations

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.