HMCTS AO Peterborough Combined Court - Administrative Officer

Brook Street; Peterborough; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

Brook Street is recruiting on behalf of HM Courts and Tribunals Service for an Administrative Officer in Peterborough. You will prepare papers, manage records, open and dispatch post, and support hearings with clerking duties to help cases progress smoothly.

The role emphasises strong customer service, meticulous accuracy, and good organisation, with occasional flexibility to work across local offices and contribute to lean improvements in daily admin tasks.

Formación

• Strong customer service mindset and ability to communicate politely with the public and stakeholders.
• Attention to accuracy and quality, with the ability to follow guidelines.
• Organisational skills to manage time and workload targets.
• Flexible approach with occasional need to work at other local offices.

Responsabilidades

• Prepare papers, files and documents for court, tribunals, hearings and meetings.
• Create and update records on an in-house computer system, data input and filing.
• Open and dispatch post, book and organise meeting rooms and support training/group activities.
• Clerking duties for civil and family courts/tribunals/hearings, keeping papers up to date.
• Handle face-to-face, written and telephone enquiries, assist court users and support listing/rota checks.
• Contact relevant parties, schedule/serve court documents and undertake admin tasks.
• Check and verify documents, records, accounts, claims and returns against procedures.
• Support problem-solving using lean/continuous improvement approaches; contribute to small projects.
• Undertake basic statistical reporting and processing financial information.

Conocimientos

Customer service

Attention to accuracy

Organisation

Flexibility

Descripción del empleo

Administrative Officer (AO) - HMCTS

Location: Peterborough

Pay Rate £12:86ph

If you're the sort of person who keeps things running smoothly, enjoys helping people and takes pride in getting it "right first time", this role could be a great fit. Our Client is hiring for a reputed client in Her Majesty's Courts and Tribunals Service, where your admin and customer service skills make a real difference to how cases progress.

What you'll be doing:

• Prepare papers, files and documents for court, tribunals, hearings and meetings
• Create and update records on an in-house computer system, carry out data input and filing
• Open and dispatch post, book and organise meeting rooms and support training/group activities
• Clerking duties for civil and family courts/tribunals/hearings, ensuring papers and materials are up to date
• Handle face-to-face, written and telephone enquiries, assisting court users and supporting listing/rota checks
• Contact relevant parties, schedule/serve court documents and undertake a range of administration tasks (including the use of chip and pin where required)
• Check and verify documents, records, accounts, claims and returns against procedures/criteria
• Support problem-solving using lean/continuous improvement approaches, contributing to small projects where appropriate
• Undertake basic statistical reporting and processing financial information, including straightforward calculations

What you'll bring:

• Strong customer service mindset, with confidence communicating politely and promptly with the public, judiciary and other stakeholders
• Careful attention to accuracy and quality, including the ability to interpret information and follow guidelines
• Organisation skills to manage your own time and meet workload targets for throughput and accuracy
• Comfort updating records and maintaining clear administration documentation
• A flexible approach - there may be occasional need to work at other local offices

Additional information:

• There may be regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• You'll work within a team with regular management support, with complex issues typically escalated to a team leader/supervisor

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.