HMCTS Operational Support Officer

Brook Street; Cardiff; On-site; GBP 26,000 - 28,000; Part time

Job summary

Brook Street is recruiting an Operational Support Officer to work at Cardiff Crown Court. This role involves supporting court proceedings and facilitating interactions with legal professionals and the public. Ideal candidates will possess strong communication and customer service skills, as well as a positive attitude. This temporary position offers an hourly pay of £12.86 and valuable experience in the public sector until 30/11/2026.

Qualifications

• Professional, adaptable, and confident in a busy environment.
• Positive attitude with effective people skills.

Responsibilities

• Support preparation and facilitation of court hearings.
• Aid court users and legal professionals.
• Manage courtrooms and ensure correct setups.
• Act as a point of contact and provide ushering duties.

Skills

Strong communication skills

Customer service skills

Good IT literacy

Ability to remain calm under pressure

Excellent teamwork

Job description

Operational Support Officer (Court Based)

Location: Cardiff Crown Court

Pay: £12.86 per hour

Contract: Temporary until 30/11/2026 (with potential for extension)

Start Date: ASAP

Brook Street are currently recruiting for an Operational Support Officer to join a busy and important public sector organisation within the justice system. This is a fantastic opportunity to play a key role in supporting the smooth running of court services while gaining valuable experience in a professional and impactful environment.

The Role

This is a varied and engaging position combining administrative responsibilities with hands on court support. You will play a vital part in ensuring court proceedings run efficiently and that all participants are supported throughout the process.

Key duties include:

• Supporting the preparation and smooth facilitation of court hearings
• Aiding court users, legal professionals, and stakeholders
• Responding to enquiries in a professional and timely manner
• Carrying out general administrative duties
• Following complaints procedures where necessary
• Managing courtrooms and ensuring they are set up correctly
• Acting as a point of contact within the court, including ushering duties
• Supporting juries, judiciary, and members of the public attending court

This is a fast-paced role where no two days are the same, offering a unique insight into the justice system.

About You

We are looking for someone who is professional, adaptable, and confident working in a busy and sometimes sensitive environment.

You will demonstrate:

• Strong communication and customer service skills
• Good IT literacy and administrative ability
• The ability to remain calm and composed under pressure
• Excellent teamwork and a proactive approach
• A flexible and adaptable mindset

Personal qualities are key to success in this role. Candidates should be:

• Friendly and approachable
• Patient and empathetic
• Confident and resilient, with the ability to handle potentially sensitive situations

Experience

While previous administrative or customer facing experience is desirable, the most important requirement is a positive attitude and the ability to work effectively with people.

Additional Information

• Fully office-based role
• Enhanced DBS clearance required (Brook Street will support this process)
• Opportunity to gain valuable public sector experience

If you're looking for a rewarding role where you can make a real difference and develop your experience within the justice sector, apply today with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.