Administrative Officer / Operational Support Office

Brook Street; West of England; On-site; GBP 25,000 - 26,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) at Bristol Civil Justice Centre is seeking an Administrative Officer / Operational Support Officer. You will provide essential admin and operational support to ensure court services run smoothly and hearings proceed efficiently.

You will be a first point of contact for court users, offering a professional, impartial service. The role requires empathy, resilience and strong communication with diverse stakeholders.

Qualifications

• Experience in administration or customer service.
• Clear verbal and written communication.
• Strong IT skills with Microsoft Office and databases.
• Excellent attention to detail and accurate data-entry.
• Ability to organise and prioritise a varied workload.
• Professional and impartial approach when dealing with sensitive information.
• Confidence communicating with people from diverse backgrounds.
• Resilience to remain calm in challenging situations.
• Good problem-solving skills and ability to follow procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Provide high-quality administrative and customer service support.
• Prepare for and support smooth running of court hearings.
• Respond to enquiries face-to-face, by phone and in writing.
• Process casework and update records and databases accurately.
• Handle case files and sensitive information securely.
• Support court users and signpost to services and information.
• Assist with listing, scheduling and diary coordination.
• Support jury administration where required.
• Book interpreters and other professionals for hearings.
• Liaise with judiciary, colleagues and external agencies.
• Escalate complaints and report facilities or IT issues.
• Carry out general administrative duties as required.

Skills

Administration experience

Verbal & written communication

IT skills (MS Office)

Data entry accuracy

Organising & prioritising

Professional & impartial

People communication

Resilience & composure

Problem solving

Teamwork

Tools

Microsoft Office

Databases

Job description

Administrative Officer / Operational Support Officer

HM Courts & Tribunals Service
Location: Bristol Civil Justice Centre, 2 Redcliff Street, Redcliffe, Bristol, BS1 6GR
Pay: £12.86 per hour, increasing to £13.25 per hour after 12 weeks
Hours: 37 hours per week, Monday to Friday, approximately 9:00am-5:00pm
Working Pattern: Full-time, office-based
Contract: 6 months, with possibility of extension
Start Date: ASAP
Clearance: DBS (to be applied by Brook Street upon succession)

About the Role

We are currently recruiting for an Administrative Officer / Operational Support Officer to join HM Courts & Tribunals Service (HMCTS) at Bristol Civil Justice Centre.
This is an excellent opportunity to work within the justice system in a varied and people-focused role. You will provide essential administrative and operational support to help ensure court services and hearings run smoothly.
As one of the first points of contact for court users, members of the public, judicial office holders and partner organisations, you will provide a professional, helpful and impartial service. You may support individuals who are vulnerable or have additional needs, so empathy, resilience and excellent communication skills are important.

Key Responsibilities

Your duties may include:

• Providing high-quality administrative and customer service support
• Preparing for and supporting the smooth running of court hearings
• Responding to enquiries face-to-face, over the telephone and through written and digital channels
• Processing casework and accurately updating records and databases
• Handling case files and sensitive information securely
• Supporting court users and signposting them to appropriate services and information
• Assisting with listing, scheduling and diary coordination
• Supporting jury administration where required
• Booking interpreters, intermediaries and other professionals for hearings
• Liaising with judiciary, colleagues, external agencies and other justice partners
• Dealing professionally with complaints and escalating issues where appropriate
• Reporting facilities, health and safety or IT issues
• Completing general administrative duties and other tasks according to business requirements

What We're Looking For

The successful candidate will ideally have:

• Previous administration and/or customer service experience
• Strong verbal and written communication skills
• Good IT skills, including confidence using Microsoft Office and databases
• Excellent attention to detail and accurate data-entry skills
• The ability to organise and prioritise a varied workload
• A professional and impartial approach when dealing with sensitive information
• Confidence communicating with people from a wide variety of backgrounds
• The resilience to remain calm and professional in challenging or potentially distressing situations
• Good problem-solving skills and the ability to follow established procedures
• The ability to work effectively both independently and as part of a team

Previous knowledge or experience of HMCTS, courts or justice-sector procedures would be advantageous but is not essential.

Why Apply?

This is a great opportunity for someone looking to build their experience within a professional public-sector environment. You will be joining a role where your work directly supports the effective delivery of court and justice services.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.