Operational Support Officer

Brook Street; City Of London; On-site; GBP 15,000 - 22,000; Full time

Job summary

Brook Street is recruiting an Operational Support (Court Usher/admin officer) in London to provide a steady front-desk presence, welcome court users and support hearing processes.

You will prepare court/hearing rooms, manage simple admin around hearings, handle post, forms and receipts, and assist with stock and facilities in a busy public environment.

This 37-hour week, office-based role pays £13.36 per hour, with occasional ad hoc duties at other courthouses as required.

Qualifications

• Clear communication with diverse court users.
• Ability to follow established procedures and adapt quickly.

Responsibilities

• Welcoming court users including public, judiciary, juries, solicitors/barristers, police or external agencies.
• Preparing court/hearing rooms, getting suites ready, and clearing rooms at day end.
• Managing admin around hearings: calling people into rooms in priority order and updating parties on changes.
• Assisting with smooth court workflow by delivering files and hearing bundles to judiciary and clerks.
• Completing forms and drafting straightforward acknowledgements, confirmations, orders, warrants and receipts.
• Handling post: opening, sorting, distributing, delivering to relevant offices.
• Supporting stock and facilities for hearings, including stationery checks and runs.
• Operating common office/court equipment and recording tasks as required.
• Answering standard telephone enquiries and passing messages.

Skills

Communication skills

Calm under pressure

Procedural follow-through

Computer skills

Numeracy

Teamwork

Customer service orientation

Job description

Operational Support (Court Usher/admin officer)

Location: London (SE1 6AZ)

Salary: £13.36 per hour |

Hours: 37 hours per week |

Working pattern: Office-based

Additional information:

• You may be asked to work flexibly at other courthouses and local HMCTS offices on an ad hoc basis

If you're someone who thrives on being the steady first point of contact-calm under pressure, confident with people, and reliable when it matters-this is a fantastic opportunity to support court hearings and keep services running smoothly.

What you'll be doing:

• Welcoming court users including members of the public, judiciary, juries, solicitors/barristers, and police or external agencies


• Preparing court/hearing rooms, getting suites ready for proceedings, and clearing rooms at the end of the day


• Managing practical admin around hearings: calling people into rooms in priority order and keeping parties informed of changes


• Assisting with the smooth flow of court work by collecting/delivering files and hearing bundles to judiciary and clerks


• Completing forms and drafting straightforward acknowledgements, confirmations, orders, warrants and receipts


• Handling post: opening, sorting, distributing, and dispatching, including collecting/delivering to relevant offices


• Supporting stock and facilities for hearings, including checking forms/stationery and assisting with stationery runs


• Operating common office/court equipment and completing hearing-related recording tasks as required


• Answering standard telephone enquiries and passing messages to the right people


• Being ready to respond professionally to unexpected situations-remaining sensitive and respectful with people who may be vulnerable or under stress

What you'll bring:

• Strong communication skills and the confidence to provide clear information face-to-face and by telephone


• A respectful, fair approach when dealing with a wide range of people, often in stressful circumstances


• An ability to follow established procedures-and adapt quickly when things change


• Confidence using computers at the level needed for the role


• Basic numeracy/attention to detail for forms, checks, and straightforward administrative work


• A team mindset: willing to support colleagues and take on different tasks when needed


• An interest in continuous improvement-raising concerns constructively and helping to improve working practices

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.