Dartford County Court HMCTS AO x1

Brook Street; Dartford; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Parking available

Guaranteed PSR/SRO interview

Job summary

Brook Street is recruiting for a role in the AO - Court Administration & Customer Service team in Dartford. The position offers £15.59/hr, a 37-hour week, and a 9-5 pattern with some flexibility (8-6). Start ASAP for a 2-month assignment with potential extension.

You will deliver professional customer service, hearing administration, and operational support within a busy court environment, contributing to public impact and HMCTS workflows.

Qualifications

• Some customer service experience, with a calm, helpful manner handling difficult situations.
• IT literacy and comfort with Microsoft tools.
• Strong attention to detail and discretion with sensitive information.
• Ability to follow procedures and deliver to targets in a structured environment.
• Team-first attitude and willingness to support judicial business administration.

Responsibilities

• Provide excellent customer support by greeting users, handling calls, and responding to correspondence in multiple formats.
• Prepare and conclude administrative tasks for hearings to ensure hearings run smoothly.
• Signpost users to appropriate support using HMCTS scripts and knowledge articles.
• Follow complaints policies and update required systems to prevent escalation.
• Support operational delivery by following standard operating procedures and safeguarding performance standards.
• Handle case files with accurate data entry and secure information management.

Skills

Customer service

IT literacy

Attention to detail

Procedural follow-through

Team player

Tools

Microsoft Office

Job description

AO - Court Administration & Customer Service (HMCTS)
Location: Home Gardens, Dartford Erith, Kent DA1 1DX
Pay: £15.59/hr (London) | Hours: 37 per week | Working pattern: 9-5 (8-6 flexible)
Start: ASAP
Assignment length: 2 months (extension likely)

Join a vital justice support team delivering professional customer service, hearing administration, and operational support in a busy court environment. This is a fantastic opportunity to build experience, contribute to real public impact, and develop within HMCTS processes and ways of working.

What you'll be doing:

• Provide excellent customer support by greeting users, answering inbound/outbound calls, and responding to correspondence in multiple formats
• Prepare, facilitate and conclude administrative tasks for all types of hearings-helping ensure hearings can run effectively
• Use HMCTS service scripts and knowledge articles to signpost users to the right support and give clear, accurate information (including for users with complex needs)
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Support operational delivery by following standard operating procedures to meet performance and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling, prioritising urgent matters and adhering to listing policies
• Support enforcement and basic financial/statistical reporting
• Contribute to health and safety activities (PEEPs, facility checks, issue logging, key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and elevate promptly to the Senior Person on Site (SPoS)

What you'll bring:

• Some customer service experience (no specific background required) and a calm, helpful manner with difficult or complex situations
• IT literacy-comfortable using Microsoft tools
• Strong attention to detail, accuracy, and discretion with sensitive information
• Ability to follow procedures and deliver to targets in a structured operational environment
• A team-first attitude and willingness to support locally required judicial business administration

Additional information:

• You’ll be fully office-based with parking available

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.