Hybrid After-Sales & Customer Service Coordinator

Confidential; Eastbourne; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Career development

Modern offices in Hove

Supportive team environment

Competitive salary

Job summary

Office Angels is seeking a Customer Service & After Sales Coordinator in Hove. The role supports customers after delivery, investigates issues, coordinates resolutions and ensures an exceptional customer experience from start to finish.

You will handle deliveries, orders and after-sales queries, work with logistics providers and internal teams, and maintain CRM records to drive swift, positive outcomes for customers.

Qualifications

• Experience in customer service, after-sales, logistics, order management or complaints handling.
• Excellent written and verbal communication skills.
• Proactive problem-solver who enjoys finding solutions.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle customer calls and emails regarding deliveries, orders and after-sales enquiries.
• Investigate and resolve delivery issues, damages, shortages and service-related concerns.
• Liaise with logistics providers, warehouses and internal teams to drive resolutions.
• Keep customers informed and manage expectations throughout the process.
• Update CRM systems and maintain accurate customer records.
• Provide first-class customer service and build strong relationships.

Skills

Customer service

After sales

Logistics

Order management

Complaints handling

Communication

Problem solving

Organization

Prioritization

Job description

Office Angels is seeking a Customer Service & After Sales Coordinator in Hove. The role supports customers after delivery, investigates issues, coordinates resolutions and ensures an exceptional customer experience from start to finish.

You will handle deliveries, orders and after-sales queries, work with logistics providers and internal teams, and maintain CRM records to drive swift, positive outcomes for customers.