Hire Operations & Customer Service Coordinator

SeeMeHired.com; Walsall; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Generous holiday allowance

Option to buy extra holidays

Christmas Shutdown

Early finish on Fridays

Group pension

Annual salary review

Life assurance

Personal accident insurance

Free onsite parking

Employee assistance programme

Training and progression opportunities

Cycle to work scheme

Employee referral scheme

Discounted retailers benefits

Specsavers eyecare

Open door policy

Job summary

Wernick Power is seeking a Hire Controller to support depot operations, ensuring accurate administration and excellent customer service. The role emphasizes handling enquiries, preparing contracts, and collaborating with multiple departments to deliver seamless service.

The successful candidate will combine strong organisational skills with a proactive, customer-focused mindset and a flexible approach to meet daily challenges.

Qualifications

• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service-related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

Responsibilities

• Provide first-class customer service
• Prepare hire contracts, quotations, and any other necessary correspondence
• Handle and record customer enquiries and source new business
• Follow up on quotations and enquiries
• Post contracts, on/off hire equipment
• Prioritise customer satisfaction in all interactions
• Liaise with multiple departments to ensure seamless service delivery
• Assist in problem-solving and support the team with common-sense solutions
• Maintain strong administrative processes and excellent telephone etiquette
• Contribute to an efficient and productive work environment

Skills

Strong organisational skills

Administrative skills

Communication skills

Telephone handling

Tools

Word

Excel

Email

Internet usage

Job description

Wernick Power is seeking a Hire Controller to support depot operations, ensuring accurate administration and excellent customer service. The role emphasizes handling enquiries, preparing contracts, and collaborating with multiple departments to deliver seamless service.

The successful candidate will combine strong organisational skills with a proactive, customer-focused mindset and a flexible approach to meet daily challenges.