Hire Controller

Kelling Group Limited; Altofts; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company pension

Life insurance

Health programme

Employee discounts

On-site parking

Sick pay

Career growth

Job summary

Kelling Group Limited is seeking a proactive Hire Desk professional to be the central contact for customers, building strong relationships and product knowledge to translate needs into hire solutions while maximizing sales opportunities.

You will liaise with drivers, operations, and depot teams to ensure fleet readiness and timely delivery. Excellent communication and organisational skills are essential for success in this customer-focused role.

Qualifications

• 2+ years of sales and hire desk experience.
• Ability to meet targets and deadlines.
• Excellent verbal and written communication.
• Professional and courteous customer service with accurate information.
• Strong organisational skills and attention to detail.
• Ability to collaborate with colleagues at all levels.
• Self-motivated, team-oriented, and able to support others.
• Proficiency with IT for documentation and presentations.

Responsibilities

• Handle hire enquiries via phone, email, and internal systems.
• Coordinate with depots and transport teams to prepare fleet and deliveries.
• Maintain accurate contracts and orders in systems and paperwork.
• Build strong relationships and translate customer requirements into hire solutions.
• Act as a Customer First ambassador and resolve issues promptly.
• Develop knowledge of equipment for hire or sale and assist BD managers.
• Follow Employee handbook policies and perform other duties as required.

Skills

Sales experience

Communication skills

Organisation

Problem-solving

Team player

MS Office

CRM software

Tools

CRM software

MS Office

Job description

Job Function: To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Senior Hire Controller

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities

• Receiving hire enquiries via telephone, email, and our internal ordering system.
• Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
• Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
• Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Develop and maintain knowledge of the Company’s equipment for hire or sale.
• Communicate effectively with our Business Development Mangers while supporting their customer base.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements

• 2 year+ Sales and Hire Desk experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Flexible and self-motivated, able to work as part of a team, supporting colleagues.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.
• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Employee and store discounts
• Additional leave and sick pay
• Free on-site parking
• Supportive team culture with opportunities for growth

Apply Today

If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.

Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.