Hire Controller

SeeMeHired.com; Walsall; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Generous holiday allowance

Option to buy extra holidays

Christmas Shutdown

Early finish on Fridays

Group pension

Annual salary review

Life assurance

Personal accident insurance

Free onsite parking

Employee assistance programme

Training and progression opportunities

Cycle to work scheme

Employee referral scheme

Discounted retailers benefits

Specsavers eyecare

Open door policy

Job summary

Wernick Power is seeking a Hire Controller to support depot operations, ensuring accurate administration and excellent customer service. The role emphasizes handling enquiries, preparing contracts, and collaborating with multiple departments to deliver seamless service.

The successful candidate will combine strong organisational skills with a proactive, customer-focused mindset and a flexible approach to meet daily challenges.

Qualifications

• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service-related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

Responsibilities

• Provide first-class customer service
• Prepare hire contracts, quotations, and any other necessary correspondence
• Handle and record customer enquiries and source new business
• Follow up on quotations and enquiries
• Post contracts, on/off hire equipment
• Prioritise customer satisfaction in all interactions
• Liaise with multiple departments to ensure seamless service delivery
• Assist in problem-solving and support the team with common-sense solutions
• Maintain strong administrative processes and excellent telephone etiquette
• Contribute to an efficient and productive work environment

Skills

Strong organisational skills

Administrative skills

Communication skills

Telephone handling

Tools

Word

Excel

Email

Internet usage

Job description

Hire Controller

About Us

Wernick Power, a key addition to the Wernick Group, is a leading National provider of temporary Power Generation Solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.

Our Legacy

Established in 1934, the Wernick Group remains a proud family-run enterprise. Over the past five years, we've more than doubled our profits, a testament to the dedication and quality of our workforce. Our team is driven by enthusiasm, vision, friendliness, and a can-do spirit, all of which have been pivotal to our continued success.

Role Purpose:

The Hire Controller will play a vital role in supporting the depot team with the day-to-day operations of the Wernick Power Solutions depot. This position demands a commitment to excellent customer service and meticulous administration. The successful candidate will ensure that all processes are handled with accuracy and efficiency, contributing to the seamless operation of our services.

Join us at Wernick Power and be a part of a team where your enthusiasm, vision, and spirit can truly make a difference.

About the role

Key Responsibilities:

• Provide first-class customer service

• Prepare hire contracts, quotations, and any other necessary correspondence

• Handle and record customer enquiries and source new business.

• Follow up on quotations and enquiries.

• Post contracts, on/off hire equipment

• Prioritise customer satisfaction in all interactions.

• Liaise with multiple departments to ensure seamless service delivery.

• Assist in problem-solving and support the team with common-sense solutions.

• Maintain strong administrative processes and excellent telephone etiquette.

• Contribute to an efficient and productive work environment.

Qualifications and Skills:

Required:

• Strong organisational, administrative, and communication skills.

• Experience handling telephone inquiries in a service-related industry.

• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.

• Literate and numerate, capable of data input and interpretation.

Ideal Candidate Attributes:

• Commercially aware with a customer-focused mindset.

• Tenacious and energetic problem solver.

• Capable of planning, organizing, and prioritizing tasks independently under pressure.

• Takes responsibility and is committed to delivering results.

• Clear communicator who builds effective working relationships with colleagues.

• Inquisitive and eager to learn.

• Supportive and flexible team player.

Why Join Us:

This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.

What You Will Get in Return

• Competitive salary and bonus scheme.

• Generous holiday allowance (rising with service).

• Option to buy extra holidays.

• Option to sell or carry over up to 5 days holiday.

• Christmas Shutdown.

• Early finish on Fridays.

• Group pension.

• Annual salary review each January.

• Life assurance of 2x annual salary.

• Personal accident insurance.

• Free onsite parking.

• Employee assistance programme.

• Training and progression opportunities.

• Family-run and well-established, secure company (trading over 80 years).

• Open door policy.

• Cycle to work scheme.

• Employee referral scheme.

• Benefits scheme (discounted retailers).

• Corporate eyecare scheme through Specsavers.

• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

About the company

The Wernick® Group of Companies has a proud history stretching back to 1934, growing from a humble maker of poultry crates to become Britain’s largest independent manufacturer and hirer of portable and modular accommodation.

Required Criteria

• Numerate
• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service-related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

Desired Criteria

• Experience in the Hire industry in a similar role